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Veterans service Helpline

Lincolnshire Partnership NHS Foundation Trust

This public procurement record has 2 releases in its history.

PlanningUpdate

21 Jul 2026 at 12:04

UK2 - Preliminary Market Engagement Notice
Planning

17 Jul 2026 at 16:58

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Lincolnshire Partnership NHS Foundation Trust intends to commission a veterans’ service helpline: a telephone listening-ear service specifically for veterans across the Midlands. The service will provide people with an accessible point of contact for conversation and support, rather than describing a clinical treatment or wider veterans’ programme. United Lincolnshire Teaching Hospitals NHS Trust is managing the procurement exercise on behalf of the contracting authority. Delivery is across the Midlands region, with the procurement recorded in Lincolnshire. This is a public-sector service opportunity for organisations experienced in operating telephone helplines, listening services or veteran-focused support, particularly those able to provide reliable, sensitive and consistent telephone contact.

This procurement is at the planning stage: the buyer has stated an intention to procure, but has not issued an invitation to tender. It is expected to use a single lot, with a contract period from 1 April 2027 to 31 March 2029. The estimated value is £192,000 excluding VAT, or £230,400 including VAT. The buyer plans to invite suppliers to complete a pre-market engagement questionnaire by 31 July 2026, to inform the developing requirement. A future procurement notice is expected on 1 October 2026. The service is classified under business services, including consulting and related support. The lot is marked as suitable for SMEs and voluntary, community or social enterprises.

The requirement is likely to suit SMEs, voluntary, community and social enterprises with experience delivering telephone-based listening, helpline or support services. Suppliers should be prepared to provide a dependable service for veterans across the Midlands, with staff able to listen appropriately, communicate sensitively and understand the needs of the veteran community. Relevant organisations may include specialist veterans’ charities, mental health or wellbeing providers, advice services and established contact-centre operators, provided they can demonstrate a suitable service model and the capacity to maintain consistent telephone provision. The planned market engagement gives potential providers an opportunity to help shape the requirement before the procurement reaches the tender stage.

How relevant is this notice?

Notice Information

Notice Title

Veterans service Helpline

Notice Description

Delivery of a listening ear telephone service specific to veterans across the Midlands region. Via Atamis e-procurement Portal - https://atamis-1928.lightning.force.com/

Planning Information

Invitation for suppliers to submit a pre-market engagement questionnaire response.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ce48
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068656-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£192,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
1 Oct 20263 weeks to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Lincolnshire Partnership NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN
Postcode
LN1 1FS
Postcode Area
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLF30 Lincolnshire CC
Local Authority
Lincoln
Electoral Ward
Carholme
Westminster Constituency
Lincoln

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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