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Custody Detention Officers

The Police and Crime Commissioner for Leicestershire

This public procurement record has 1 release in its history.

Tender

20 Jul 2026 at 14:42

UK4 - Tender Notice
Summary of the contracting process

The Police and Crime Commissioner for Leicestershire is procuring custody detention officer services for the secure estate of police custody suites. The service supports police custody operations and is ancillary to crime investigation. It includes providing custody detention officer cover to agreed staffing levels, with an appropriate balance of male and female officers in each team. Officers will support detainees held for Leicestershire Police and, where required, other police forces, the Health and Safety Executive, the Prison Service and Home Office Immigration Enforcement. The service is expected to work in partnership with Leicestershire Police, with a focus on effective delivery, performance improvement and flexible management. It will be delivered in Leicestershire police custody suites, including the vulnerability suite at Keyham Lane, where trauma-informed practice is used.

The procurement has reached tender: the buyer invited offers through an open procedure. It is a single-lot services contract with an estimated gross value of £20,000,000. The enquiry deadline was 3 August 2026 at 10:00, and the tender submission deadline was 20 August 2026 at 10:00. The intended award decision date is 10 September 2026 at 23:59. The contract period is 17 May 2027 to 16 May 2030, with options to extend in 12-month increments for up to three further years, ending no later than 16 May 2033. The authority may also increase service capacity by four full-time-equivalent officers. Bids are evaluated on technical quality at 60%, cost at 30% and social value at 10%.

This opportunity suits specialist custody services providers able to operate within secure police custody environments and manage a reliable, partnership-based support service. Suppliers should be capable of providing sufficient trained custody detention officers across teams, maintaining the required balance of male and female staff, and flexing capacity when demand changes. Experience of custody policy, legislation and operational guidance will be important, including the care of detainees held for several public-sector agencies. Providers should also be able to support trauma-informed practice and contribute to training on the needs of vulnerable people, particularly at the Keyham Lane vulnerability suite. Strong workforce planning, performance management, service improvement and stakeholder communication capabilities will be relevant, alongside the capacity to manage a substantial, multi-year operational service.

How relevant is this notice?

Notice Information

Notice Title

Custody Detention Officers

Notice Description

The Leicestershire Police and Crime Commissioner (the contracting authority) is procuring a service for the Provision of Custody Detention Officers (CDOs) based within the secure estate of police custody suites. As such it is ancillary to the role the police have of investigating crime. The contract will commence on 17th May 2027 for a period of 3 years until 16th May 2030 with an option to extend in 12 monthly increments for a maximum of 3 further years (up to 6 years in total, to a maximum end date of 16th May 2033). The overall management of the Contract to provide custody support is viewed as a partnership between Leicestershire Police and the successful Provider. The services provided will be effective, efficient and meet the needs of the stakeholders and users, with CDO cover in line with agreed staffing levels and the appropriate balance of male and female CDO's for each team. Management practices will be supportive, innovative and flexible and promote a 'can do' attitude with a strong focus on service delivery and performance improvement. The force custody suites undertake trauma informed practices and have developed a vulnerability suite at Keyham Lane custody. Colleagues, including CDO's based at this suite, are expected to be at the forefront of training regarding vulnerable people. Occasionally, detainees are held on behalf of other police forces, the Health & Safety Executive, the Prison Service and HO Immigration Enforcement; these detainees are classed as business as usual and should be cared for in accordance with current custody policy, legislation and guidance.

Lot Information

Lot 1

Options: The Contracting Authority reserves the right to award an optional increase in service capacity comprising an additional 4 Custody Detention Officer FTEs, increasing the total staffing requirement from 40.5 FTE to 44.5 FTE. Bidders will be required to submit prices for both the core requirement and the optional increased requirement.

Renewal: Option to extend in 12 monthly increments for a maximum of 3 further years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cefd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068310-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66162000 - Custody services

Notice Value(s)

Tender Value
£20,000,000 £10M-£100M
Lots Value
£20,000,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20261 months ago
Submission Deadline
20 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
17 May 2027 - 16 May 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Police and Crime Commissioner for Leicestershire
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE19 2BX
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF2 Leicestershire, Rutland and Northamptonshire
Local Authority
Blaby
Electoral Ward
Enderby
Westminster Constituency
South Leicestershire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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