West Northampton - Baselining and reshaping the adult social care 'Front Door'

Notice Information

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Notice Title

West Northampton - Baselining and reshaping the adult social care 'Front Door'

Notice Description

West Northamptonshire Council require support to remodel and strengthen the "front door" in an evidence informed way such that it provides an initial, primary point of contact - whether through the Contact Centre or web portal -- where residents, families, or professionals first report concerns, ask for advice, or request assessments for care services in a way that focuses on enabling help, preventing or delaying the need for long-term services, and connecting people with community support and PCH is seeking a contractor to help shape this transformation work. This work will provide baseline information on * who is doing what and where at front door(s) now and how this is experienced; * data analysis - who is (and is not) reaching the council now - routes taken, significant cohorts based on volume and value. * opportunities to ensure an effective "front door" for West Northamptonshire residents, where prevention and strengths-based working is embedded The Contractor will be expected to bring this information together with an analysis to create a 'baseline' of the current situation in West Northamptonshire, and from this baseline using evidence of good practice elsewhere, identify opportunities including potential quick wins that could expand access to support/IAG and provide valuable insight and learning to inform the longer programme of change (examples may include technology solutions, staffing configurations, skills development, partnership working). As a minimum the contractor should provide a final report setting out the findings from the baseline analysis and clear recommendations. The format of reports and who they are presented to, will be decided by PCH/West Northamptonshire in discussion with the contractor as the project progresses. This may include different levels of detail/format for internal/external stakeholders Mandatory requirements; Proven experience, knowledge and skills in; * data analysis skills, * business process engineering skills and understanding, * understanding of co-production and user experience/user led design, * Experience of developing and running sessions with people who receive care and support * an understanding of councils' responsibilities under The Care Act, * strong networks and sector experience to identify and share good practice in adult social care "front door" models and performance * ability to adapt communication (written and verbal) to a range of audiences (examples given) Incorporating examples and reference to the above requirements in your answer, please describe in no more than 900 words; * Your approach and project plan for this work. * What you see as the key risks and how you would mitigate them? * What you would view to be a good outcome of this work? CV's may be included but will not be scored.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06cf07
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/068326-2026
Current Stage: Tender
All Stages: Tender

Procurement Classification

Notice Type: UK4 - Tender Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Open
Procurement Method Details: Below threshold - open competition
Tender Suitability: SME, VCSE
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 85 - Health and social work services
CPV Codes: 85300000 - Social work and related services

Notice Value(s)

Tender Value: £16,250 Under £100K
Lots Value: £16,250 Under £100K
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 20 Jul 20262 weeks ago
Submission Deadline: 10 Aug 20264 days to go
Future Notice Date: Not specified
Award Date: Not specified
Contract Period: 19 Aug 2026 - 31 Oct 2026 1-6 months
Recurrence: Not specified

Notice Status

Tender Status: Active
Lots Status: Active
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA)
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: LONDON
Postcode: SW1P 3HZ
Post Town: South West London
Country: England
Major Region (ITL 1): TLI London
Basic Region (ITL 2): TLI3 Inner London - West
Small Region (ITL 3): TLI35 Westminster and City of London
Delivery Location: Not specified
Local Authority: Westminster
Electoral Ward: St James's
Westminster Constituency: Cities of London and Westminster

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/068326-2026
20th July 2026 - Tender notice on Find a Tender
https://www.find-tender.service.gov.uk/Notice/Attachment/A-19422
Baselining and reshaping adult social care 'Front Door'; supporting West Northamptonshire Council to: * understand the current 'good practice' landscape of adult social care's responses to having a 'good' front door and * Understanding West Northamptonshire adult Social Care's own current challenges and presenting needs.

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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