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West Northampton - Baselining and reshaping the adult social care 'Front Door'

Improvement and Development Agency for Local Government (IDeA)

This public procurement record has 2 releases in its history.

Award

14 Aug 2026 at 12:52

UK6 - Contract Award Notice
Tender

20 Jul 2026 at 15:03

UK4 - Tender Notice
Summary of the contracting process

The Improvement and Development Agency for Local Government commissioned support for West Northamptonshire Council to baseline and reshape its adult social care “front door”. This is a social work and related services requirement covering the council’s initial contact routes, including its contact centre and web portal, where residents, families and professionals seek advice, report concerns or request care assessments. The work is intended to strengthen prevention, strengths-based practice, access to information, advice and guidance, and links to community support. The provider must analyse existing activity, user experience, routes into services, demand and significant cohorts, then identify good practice, improvement opportunities and potential quick wins. Outputs include a baseline analysis, recommendations and a final report for internal and external audiences.

The procurement is complete following a below-threshold open competition for one lot. Enquiries closed on 3 August 2026 and submissions closed on 10 August 2026 at 16:00 UTC. The contract was awarded on 14 August 2026 to Outcomes Matter Consulting Ltd for £18,720 gross. The original estimated value was £19,500 gross (£16,250 excluding VAT). The contract period runs from 19 August 2026 to 31 October 2026, with signature scheduled by 17 August 2026. Evaluation was weighted 90% quality and 10% price. Quality covered capability, relevant skills and experience, delivery methodology, ability to meet the timescale, and equality, diversity and inclusion. Twelve bids were received, all from SMEs; the award is active.

This award indicates demand for specialist adult social care transformation work combining analytical, operational and engagement capability. A credible competitor for a future requirement would need to analyse service and access data, map and redesign business processes, and understand how contact centres and digital portals can support prevention and strengths-based practice. It would also need experience of co-production, user-led design and running sessions with people receiving care and support, alongside knowledge of councils’ duties under the Care Act. Strong adult social care networks and evidence of identifying and sharing good practice in “front door” models would matter. Clear project planning, risk management and adaptable written and verbal communication are also central, with the requirement designed to suit SMEs and VCSEs.

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Notice Information

Notice Title

West Northampton - Baselining and reshaping the adult social care 'Front Door'

Notice Description

West Northamptonshire Council require support to remodel and strengthen the "front door" in an evidence informed way such that it provides an initial, primary point of contact - whether through the Contact Centre or web portal -- where residents, families, or professionals first report concerns, ask for advice, or request assessments for care services in a way that focuses on enabling help, preventing or delaying the need for long-term services, and connecting people with community support and PCH is seeking a contractor to help shape this transformation work. This work will provide baseline information on * who is doing what and where at front door(s) now and how this is experienced; * data analysis - who is (and is not) reaching the council now - routes taken, significant cohorts based on volume and value. * opportunities to ensure an effective "front door" for West Northamptonshire residents, where prevention and strengths-based working is embedded The Contractor will be expected to bring this information together with an analysis to create a 'baseline' of the current situation in West Northamptonshire, and from this baseline using evidence of good practice elsewhere, identify opportunities including potential quick wins that could expand access to support/IAG and provide valuable insight and learning to inform the longer programme of change (examples may include technology solutions, staffing configurations, skills development, partnership working). As a minimum the contractor should provide a final report setting out the findings from the baseline analysis and clear recommendations. The format of reports and who they are presented to, will be decided by PCH/West Northamptonshire in discussion with the contractor as the project progresses. This may include different levels of detail/format for internal/external stakeholders Mandatory requirements; Proven experience, knowledge and skills in; * data analysis skills, * business process engineering skills and understanding, * understanding of co-production and user experience/user led design, * Experience of developing and running sessions with people who receive care and support * an understanding of councils' responsibilities under The Care Act, * strong networks and sector experience to identify and share good practice in adult social care "front door" models and performance * ability to adapt communication (written and verbal) to a range of audiences (examples given) Incorporating examples and reference to the above requirements in your answer, please describe in no more than 900 words; * Your approach and project plan for this work. * What you see as the key risks and how you would mitigate them? * What you would view to be a good outcome of this work? CV's may be included but will not be scored.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cf07
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077673-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£16,250 Under £100K
Lots Value
£16,250 Under £100K
Awards Value
£18,720 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Aug 20261 months ago
Submission Deadline
10 Aug 2026Expired
Future Notice Date
Not specified
Award Date
14 Aug 20261 months ago
Contract Period
19 Aug 2026 - 31 Oct 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Improvement and Development Agency for Local Government (IDeA)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 3HZ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

OUTCOMES MATTER CONSULTING LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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