This public procurement record has 2 releases in its history.

TenderUpdate

05 Aug 2026 at 10:51

Award

21 Jul 2026 at 12:54

Summary of the contracting process

The procurement process titled "Mystery Traveller and KPI" is organised by West Northamptonshire Council, classified under the road transport services industry. It involves conducting quarterly mystery traveller surveys from 2026 to 2029 aimed at assessing the quality of bus services within the West Northamptonshire area. This procurement is at the tender update stage as of 5th August 2026, with changes including a direct award call-off under the ESPO Framework, specifically Consultancy Services, ref 664 - 25. The procurement method used is limited, implying an award procedure without prior publication of a call for competition, rationalised as a continuation of service. The contracting process includes a legal amendment to clarify the award process earlier in March 2026.

This tender provides a significant opportunity for consultancy firms, particularly those experienced with public transport quality assessments, to engage with local government projects and contribute to service improvement initiatives. Large firms, such as Systra Ltd, which has already been named the supplier and awarded a contract valued at £120,000, can leverage their expertise in service evaluation within regional public transport sectors. Businesses aiming to expand their footprint in government-led service evaluation and consultancy would find this tender particularly beneficial. The targeted approach of this tender, focused on a specific geographical area and service type, allows specialised businesses to apply their insights and potentially shape regional public transport services over a multi-year period.

How relevant is this notice?

Notice Title

Mystery Traveller and KPI

Notice Description

To organise and carry out Quarterly mystery traveller surveys throughout 2026 - 2029. Aimed at evaluating the quality of bus services within the WNC area.

Procurement Information

Continuation of service

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cfe6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074111-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

60 - Transport services (excl. Waste transport)


CPV Codes

60100000 - Road transport services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£120,000 £100K-£500K

Notice Dates

Publication Date
5 Aug 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Mar 20264 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WEST NORTHAMPTONSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHAMPTON
Postcode
NN1 1ED
Post Town
Northampton
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF24 West Northamptonshire
Delivery Location
TLF24 West Northamptonshire

Local Authority
West Northamptonshire
Electoral Ward
Castle
Westminster Constituency
Northampton North

Supplier Information

Number of Suppliers
1
Supplier Name

(2) SYSTRA

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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