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Provision of Compensation Claims Handling Services for HMPPS

Ministry of Justice

This public procurement record has 1 release in its history.

Planning

21 Jul 2026 at 16:44

Planning Notice
Summary of the contracting process

The Ministry of Justice intends to procure compensation claims handling services for His Majesty’s Prison and Probation Service (HMPPS), covering personal injury and other private and public law claims arising mainly from HMPPS activities. The service will support the efficient and compliant management of low-value pre-action litigation claims across the United Kingdom. Suppliers will investigate all referred claims, advise on legal liability and the appropriate next steps, negotiate with claimants, legal representatives, third parties or insurers, and settle liability, compensation levels and costs where appropriate. The procurement is classified as insurance and pension services. The authority expects to make wider use of outsourced claims handling, particularly during the pre-action stage of claims.

This is a planned re-procurement: the Ministry of Justice has announced its intention to buy the service, but has not yet invited tenders. The expected route is a further competition under Crown Commercial Service Framework RM6323 Insurance and Related Services 4, Lot 2, Claims Handling and Related Services, established under the Public Contracts Regulations 2015. The procurement has one planned lot covering low-cost pre-action litigation claims. Its estimated value is £1,610,000 including the stated currency of GBP. The buyer expects the next notice to be published on 27 August 2026. The process is covered by the Government Procurement Agreement. The authority typically receives more than 3,000 new claims each year.

The planned requirement should suit established claims management providers, insurers, legal services businesses and specialist third-party administrators with experience handling personal injury and public or private law claims. Relevant suppliers will need to manage a substantial flow of referrals, investigate facts and evidence, assess liability and compensation levels, give clear recommendations, and negotiate settlements with claimants, lawyers, other third parties and insurers. Experience of low-value pre-action litigation will be particularly relevant, as will the ability to handle claims of varying importance, value and sensitivity in a compliant and consistent way. Suppliers should prepare to demonstrate suitable operational capacity, claims-handling expertise, negotiation capability and governance for work connected with the prison and probation service.

How relevant is this notice?

Notice Information

Notice Title

Provision of Compensation Claims Handling Services for HMPPS

Notice Description

This notice relates to the intention of an upcoming re-procurement of the Provision of Compensation Claims Handling Services for His Majesty's Prison and Probation Service (HMPPS) via further competition under Crown Commercial Service (CCS) Framework RM6323 Insurance and Related Services 4, Lot 2 Claims Handling and Related Services which was established in accordance with the Public Contracts Regulations 2015 (PCR 2015). Each year the Ministry of Justice (the Contracting Authority) typically receives in excess of three thousand new personal injury and other private and public law claims of varying degrees of importance, value and sensitivity. These emanate mainly from His Majesty's Prison and Probation Service (HMPPS), for which it is responsible. The Contracting Authority will make wider use of outsourced claims handling, particularly in relation to the pre-action stage of such claims.

Lot Information

Lot 1

Each year the Ministry of Justice (the Contracting Authority) typically receives in excess of three thousand new personal injury and other private and public law claims of varying degrees of importance, value and sensitivity. These emanate mainly from His Majesty's Prison and Probation Service (HMPPS), for which it is responsible. The Contracting Authority intends to procure a claims handling service to support the efficient and compliant management of low value pre-action claims. The Supplier shall provide a claims handling service for low cost pre action litigation claims. The service to be provided shall consist of: I. investigation by the Supplier of all claims received by them. II. provision of advice and recommendation on liability and next steps III. negotiation to reach settlement where possible, and IV. settlement of liability and of compensation levels and costs. The Supplier shall investigate all referrals, provide advice on legal liability and quantum and negotiate settlements either directly with the claimants, legal representatives, third parties or their insurers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d03f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068881-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66500000 - Insurance and pension services

Notice Value(s)

Tender Value
£1,610,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
27 Aug 2026Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Justice
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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