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IT managed service

THE PENSIONS OMBUDSMAN

This public procurement record has 2 releases in its history.

Tender

21 Aug 2026 at 15:54

UK4 - Tender Notice
Planning

22 Jul 2026 at 10:03

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Pensions Ombudsman is procuring an IT managed service for its organisational technology needs. The requirement covers managed information technology services, including IT consultancy, software development, internet-related services and support. This is a public-sector services opportunity delivered in the United Kingdom. The procurement is arranged as a single lot and concerns a Government Commercial Agency framework arrangement. Suppliers would be expected to provide an integrated managed service rather than a standalone product or narrowly defined technical task. The opportunity is suitable for small and medium-sized enterprises, making it relevant to IT service providers, managed service operators, technology consultancies and suppliers able to combine ongoing support with software, internet and wider IT expertise.

The procurement has reached tender: The Pensions Ombudsman invited suppliers to submit offers through an open, accelerated competitive flexible procedure, using a single tendering round. It is a framework arrangement with competition reopened for contracts. Clarification questions were due by 28 August 2026 at 16:00, and tenders were due by 4 September 2026 at 11:00. The stated evaluation and award period ended on 28 September 2026 at 23:59. The initial contract period runs from 13 December 2026 to 12 December 2029, with possible one-year plus one-year extensions, taking the maximum end date to 12 December 2031. The estimated value is £3,050,000 excluding VAT and £3,660,000 including VAT. Quality and price together carry 100% of the evaluation weighting.

This opportunity suits suppliers that can deliver a broad, integrated IT managed service across consultancy, software development, internet services and operational support. Strong candidates are likely to have the technical breadth to manage varied IT requirements, maintain dependable support services and work within a public-sector commercial framework. The requirement is expressly suitable for small and medium-sized enterprises, so participation is not limited to the largest national technology providers. Suppliers should also be prepared to submit a commercially credible tender in which pricing is clearly proposed and evaluated alongside quality. Organisations with established managed-service delivery capability, adaptable technical teams and experience supporting clients across the United Kingdom are particularly well placed to assess this opportunity.

How relevant is this notice?

Notice Information

Notice Title

IT managed service

Notice Description

The Pensions Ombudsman is inviting tenders for an IT managed service provision

Lot Information

Lot 1

Renewal: The contract is for an initial period of 3 years followed by possible extension of 1 + 1 years to be agreed between The Pensions Ombudsman and the supplier

Planning Information

We are seeking expressions of interest in this contract. This is also an opportunity for potential suppliers to ask clarification questions. The actual bid pack will be released later in the year.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d077
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080049-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£3,050,000 £1M-£10M
Lots Value
£3,050,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20263 weeks ago
Submission Deadline
4 Sep 2026Expired
Future Notice Date
24 Jul 2026Expired
Award Date
Not specified
Contract Period
13 Dec 2026 - 12 Dec 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE PENSIONS OMBUDSMAN
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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