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0990 - Qualtrics CX organisational survey platform

Ongo Homes

This public procurement record has 1 release in its history.

Award

22 Jul 2026 at 11:13

UK7 - Contract Details Notice
Summary of the contracting process

Ongo Homes Limited procured the Qualtrics CX organisational survey platform, a software package and information system used to support organisational or customer-experience surveys. The requirement is for software rather than construction, maintenance or consultancy services. Ongo Homes is a public authority based in Scunthorpe and is the organisation buying and using the platform. Delivery is across the United Kingdom. The procurement reflects Ongo Homes’ continued use of Qualtrics and its stated investment in the product. This is therefore relevant to software publishers, platform providers and specialist digital suppliers supporting survey, feedback, customer-experience or organisational insight activity, particularly those able to serve a housing provider operating across the UK.

The procurement has been completed and the contract was awarded to Qualtrics. Ongo Homes used a direct award below the applicable threshold, without competition, because it was already invested in the software and had no current appetite to change platform. The award covered one lot. The contract was signed on 25 May 2026 and runs from 25 May 2026 to 24 May 2029. Its value is £103,500 excluding VAT and £124,200 including VAT. Qualtrics is the selected supplier and the contract is active. The procurement was evaluated through the direct-award route rather than competing bids, so the outcome reflects continuity of the existing software platform rather than a comparative tender exercise.

For a supplier assessing this buyer’s future requirements, the procurement demonstrates established demand for a large-scale survey and experience-management software platform within Ongo Homes. A credible competitor would need to provide a mature, reliable product for organisational or customer-experience surveys, with the functionality and continuity expected from an incumbent enterprise platform. It would also need to demonstrate dependable UK delivery and support for a public-sector housing organisation, including the ability to maintain an existing service rather than introduce disruption. Suppliers with proven experience in survey technology, customer feedback, organisational insight and software platforms of comparable scale would be best placed to compete when this requirement is next considered.

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Notice Information

Notice Title

0990 - Qualtrics CX organisational survey platform

Notice Description

Ongo is invested in the product and there is no current appetite to change this software.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d097
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069047-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£103,500 £100K-£500K

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
25 May 2026 - 24 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ongo Homes
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SCUNTHORPE
Postcode
DN15 6AT
Postcode Area
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE13 North and North East Lincolnshire
Delivery Location
Not specified
Local Authority
North Lincolnshire
Electoral Ward
Town
Westminster Constituency
Scunthorpe

Supplier Information

Number of Suppliers
1
Supplier Name

Qualtrics LLC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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