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IT Support Services

NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

22 Jul 2026 at 15:42

UK5 - Transparency Notice
Summary of the contracting process

Northamptonshire Healthcare NHS Foundation Trust is procuring end-to-end IT support for an incoming cohort of staff. The service covers first-, second- and, where required, third-line service desk support; desktop and endpoint management; infrastructure support; and overall service delivery management. The supplier is responsible for user provisioning, device deployment and configuration, incident and request management, infrastructure monitoring and maintenance, and resolving technical issues across workplace technologies. The buying organisation is based at St Mary’s Hospital in Kettering, and the requirement supports the Trust’s operational IT environment. This is a managed IT services opportunity for providers able to combine user support, workplace technology, endpoint, infrastructure and service management capabilities in an NHS setting.

The procurement is complete and was awarded by direct award, justified as a partial replacement or continuation of existing services. The award date was 22 July 2026. OneAdvanced IT Services Limited was selected for the single lot. The awarded value is £4,332,725 excluding VAT, or £5,199,270 including VAT. The contract period is 15 September 2026 to 14 September 2028, with a possible 12-month extension to 14 September 2029. The requirement was treated as above the relevant threshold and classified as computer-related services. The published outcome identifies the award as pending, with a contract signature milestone due by 31 July 2026. The procurement was linked to urgency and used a direct-award route rather than a competitive tender.

This award provides a clear benchmark for suppliers targeting the Trust’s future IT support requirements. A credible competitor would need to deliver a full service desk across multiple support lines, with strong processes for incident and request management, user onboarding and provisioning, device deployment, endpoint management and workplace technology support. It would also need practical infrastructure monitoring, maintenance and fault resolution capability, supported by disciplined service delivery management. The requirement favours an established managed-services provider with sufficient operational capacity to support a substantial NHS workforce and coordinate a seamless start for incoming staff. Experience of complex public-sector or healthcare environments, dependable escalation arrangements, secure handling of user and device information, and the ability to continue or replace an existing service would strengthen a future proposition.

How relevant is this notice?

Notice Information

Notice Title

IT Support Services

Notice Description

The provider will deliver end-to-end IT support services for an incoming cohort of staff, ensuring a seamless onboarding and operational experience from day one. Services will include Service Desk support (1st, 2nd and where required 3rd line), desktop and endpoint management, infrastructure support, and overall service delivery management. The provider will be responsible for user provisioning, device deployment and configuration, incident and request management, monitoring and maintenance of IT infrastructure, and resolution of technical issues across workplace technologies.

Procurement Information

Partial Replacement or Continuation of Existing Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d122
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069292-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72500000 - Computer-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£4,332,725 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Sep 2026 - 14 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KETTERING
Postcode
NN15 7PW
Postcode Area
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
Not specified
Local Authority
North Northamptonshire
Electoral Ward
Pipers Hill
Westminster Constituency
Kettering

Supplier Information

Number of Suppliers
1
Supplier Name

Advanced Health and Care Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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