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ITIL(R) 4 Foundation - IT Service Management Certification Virtual Instructor Led Training course

Norfolk County Council

This public procurement record has 1 release in its history.

Award

23 Jul 2026 at 13:09

UK7 - Contract Details Notice
Summary of the contracting process

Norfolk County Council procured ITIL® 4 Foundation training leading to IT service management certification. The requirement was for a virtual, instructor-led course, delivered online rather than at a physical council site. It falls within personnel-training services and is intended to develop participants’ understanding of IT service management principles and practices. The buying organisation is Norfolk County Council, based in Norwich. The selected supplier, QA Limited, is a large UK training provider. This is a focused professional training service rather than an IT implementation, software supply or general technology consultancy requirement. Businesses with established capability in IT service management education, recognised ITIL training delivery and remote classroom provision are the closest fit to the requirement.

The procurement has completed and the contract was awarded to QA Limited under a single completed lot. It used a below-threshold route recorded as “unknown”, within the light-touch regime. The contract was signed on 26 November 2025 and ran from 27 November 2025 to 31 December 2025. Its value was £25,923 excluding VAT, or £31,107.60 including VAT. The contract is recorded as active, and the award is also active. The procurement covered services and was evaluated through the procedure recorded for this below-threshold purchase. The requirement was for one ITIL® 4 Foundation IT service management certification virtual instructor-led training course, rather than a multi-lot programme or wider managed service.

This award shows Norfolk County Council’s demand for structured IT service management training delivered remotely, with an ITIL® 4 Foundation certification outcome. A competitor targeting comparable work for this buyer would need trainers able to teach the ITIL® 4 Foundation syllabus clearly in a virtual classroom, support learners through certification preparation and organise a professional training service for public-sector staff. Credibility would come from relevant ITIL training expertise, experienced instructors, suitable online delivery systems and the operational capacity to schedule and administer a complete course. The requirement is specialised and relatively contained, so suppliers focused on professional certification training may be better placed than firms offering broad IT consultancy or general workforce learning services.

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Notice Information

Notice Title

ITIL(R) 4 Foundation - IT Service Management Certification Virtual Instructor Led Training course

Notice Description

ITIL(R) 4 Foundation - IT Service Management Certification Virtual Instructor Led Training course PS25923.00

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d1ef
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069720-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79632000 - Personnel-training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£25,923 Under £100K

Notice Dates

Publication Date
23 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
27 Nov 2025 - 31 Dec 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

QA Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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