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Annual Twinkle

Alder Hey Children's NHS Foundation Trust

This public procurement record has 1 release in its history.

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24 Jul 2026 at 08:40

UK7 - Contract Details Notice
Summary of the contracting process

Alder Hey Children’s NHS Foundation Trust procured an annual Twinkle user licence and support service. The requirement is an IT service covering access to the Twinkle system and associated user support, classified as computer support services. The work serves the Trust’s operational needs and is delivered in the United Kingdom. This is a single-service requirement rather than a works or goods contract. Businesses relevant to this opportunity are providers of software licensing, application support, helpdesk services or related IT support, particularly those able to support users of the Twinkle platform in an NHS environment. The named public-sector buyer is based in Liverpool.

The procurement has been awarded and is complete. It used a direct award below the applicable threshold, without competition. Vitalhub UK Limited was selected as the supplier. The contract was signed on 8 July 2026, runs from 9 July 2026 to 9 July 2026, and is active. Its value is £11,200 excluding VAT and £13,440 including VAT. The award covers the single lot for the annual Twinkle user licence and support service. The published outcome identifies computer support services as the relevant classification. The procurement was evaluated through the direct-award route rather than a competitive tender, and the contract is below the relevant threshold.

This procurement demonstrates a defined NHS requirement for continued access to a named digital platform together with user support, rather than a broad technology transformation programme. A credible future competitor would need demonstrable capability in Twinkle licensing and support, reliable user assistance, and the operational capacity to serve a children’s NHS foundation trust. Relevant experience of supporting healthcare users, maintaining service continuity and responding to support requests would strengthen a supplier’s position. Providers should also be able to deliver a straightforward annual licensing and support arrangement, understand public-sector service expectations, and evidence that they can provide responsive computer support at the scale required by a single NHS trust.

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Notice Information

Notice Title

Annual Twinkle

Notice Description

Annual Twinkle User Licence and support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d29d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069995-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72610000 - Computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£11,200 Under £100K

Notice Dates

Publication Date
24 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
9 Jul 2026 - 9 Jul 2026 24 hours
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Alder Hey Children's NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L12 2AP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
Sandfield Park
Westminster Constituency
Liverpool West Derby

Supplier Information

Number of Suppliers
1
Supplier Name

VITALHUB UK LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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