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PHW-DCO-62712 - REMINDER MESSAGING SERVICE

Public Health Wales NHS Trust

This public procurement record has 2 releases in its history.

Award

07 Aug 2026 at 11:07

UK7 - Contract Details Notice
Award

24 Jul 2026 at 09:08

UK6 - Contract Award Notice
Summary of the contracting process

Public Health Wales NHS Trust procured a patient reminder messaging service for its DESW department. The requirement is for an SMS-based solution that sends patients communications about upcoming appointments. This is a telecommunications and patient communication service, delivered for Public Health Wales in Wales. NHS Wales Shared Services Partnership, hosted by Velindre University NHS Trust, managed the procurement. The service is intended to support appointment-related communications with patients rather than clinical treatment, facilities or general administrative services. The procurement was linked to the NHS Shared Business Services Patient/Citizen Communication, Engagement and Hybrid Mail Solutions framework, indicating a public-sector communications requirement within the NHS Wales environment. Businesses specialising in SMS messaging, automated patient notifications and related communication platforms would be the most relevant comparators.

The procurement is complete and one lot was awarded through a selective, below-threshold framework award without a competitive call-off. IMImobile Europe Ltd was awarded the service on 20 July 2026. The award value is £19,277.14 excluding VAT, or £23,132.56 including VAT. The contract was signed on 21 July 2026 and is recorded as active. The contract value is £32,128.56 excluding VAT, or £38,554.28 including VAT. The contract period is recorded as 1 August 2026 to 31 July 2027, with one 12-month extension available to 31 July 2028. The award record separately gives a service period of 6 August 2026 to 5 August 2027, extendable to 6 August 2028. No award scoring criteria are stated.

This award demonstrates a defined NHS Wales demand for dependable patient SMS communications linked to appointments. Suppliers competing for a future equivalent requirement would need a robust messaging platform capable of sending reminders at scale, supporting automated appointment-related workflows and maintaining reliable delivery across a patient population. Relevant experience would include public-sector or healthcare communications, operational service management, message-volume handling, reporting and integration with the systems that generate appointment information. A credible supplier would also need to understand the sensitivity of patient communications and demonstrate suitable controls for secure handling, resilience and service continuity. The route to market is significant: this requirement was placed through an NHS Shared Business Services framework, so framework access or an equivalent route would be commercially important.

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Notice Information

Notice Title

PHW-DCO-62712 - REMINDER MESSAGING SERVICE

Notice Description

Public Health Wales DESW department has a requirement for a patient reminder text solution utilising SMS to deliver communications to patients regarding upcoming appointments. Procured via NHS Shared Business Services Patient/Citizen Communication, Engagement and Hybrid Mail Solutions SBS10521 framework agreement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d2a9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075186-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Below threshold - award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£19,277 Under £100K
Contracts Value
£32,128 Under £100K

Notice Dates

Publication Date
7 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Jul 20262 months ago
Contract Period
1 Aug 2026 - 31 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Public Health Wales NHS Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF10 4BZ
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Butetown
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

IMIMOBILE EUROPE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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