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LHP572 Housing, Asset, Repairs and Compliance Management Solution

Lincolnshire Housing Partnership

This public procurement record has 3 releases in its history.

Tender

24 Sep 2026 at 09:09

UK4 - Tender Notice
PlanningUpdate

27 Jul 2026 at 10:09

UK2 - Preliminary Market Engagement Notice
Planning

27 Jul 2026 at 10:05

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Lincolnshire Housing Partnership is seeking a housing management, repairs and compliance software solution to modernise its core housing and repairs systems. The requirement covers tenancy, rents, lettings, arrears, income, asset management, compliance, customer relationship and case management, alongside responsive, planned and cyclical repairs, dynamic scheduling, resource optimisation and mobile working for in-house teams and external contractors. Suppliers can bid for a housing management system, a repairs management system with dynamic scheduler, or a combined system. The solution is intended to support an integrated technology and data platform, including links with the housing association’s wider systems and services. Delivery is for Lincolnshire Housing Partnership across Lincolnshire and the East Midlands.

The buyer invited offers through a competitive flexible, selective procedure. It has five stages: a procurement-specific questionnaire, invitation to tender for shortlisted suppliers, presentations, best and final offers, and negotiation with a preferred tenderer if required. The stated expression-of-interest and enquiry deadline was 19 October 2026 at 12 noon. The contract is scheduled to run from 1 April 2027 to 31 March 2032, with two possible 12-month extensions, to a maximum end date of 31 March 2034. The estimated overall value is £3 million excluding VAT (£3.6 million including VAT). Suppliers may bid for one lot only and may be awarded one lot only; the buyer anticipates appointing either separate suppliers for Lots 1 and 2 or one supplier for the combined lot. Evaluation weights quality at 70% and price at 30%.

The opportunity suits software suppliers able to provide housing-sector platforms covering core housing management or repairs, scheduling and mobile field working; firms able to deliver both may also compete for the combined requirement. Relevant capability includes managing tenancy and income processes, property assets and compliance, customer relationship and case management, and coordinating responsive, planned and cyclical repairs across directly employed teams and external contractors. The buyer is seeking integrated systems that support a stronger data foundation and fit into a wider technology architecture, so suppliers should be able to demonstrate effective integration and implementation capability. Small and medium-sized businesses and voluntary, community and social enterprises are identified as suitable bidders. Selection includes economic and technical criteria, with technical requirements and pass conditions set out in the procurement questionnaire. Quality scoring includes the response to requirements and quality criteria, a presentation, and ESG requirements.

How relevant is this notice?

Notice Information

Notice Title

LHP572 Housing, Asset, Repairs and Compliance Management Solution

Notice Description

Lincolnshire Housing Partnership (LHP) is a greater Lincolnshire based housing association created in April 2018. LHP is a charity regulated as a Community Benefit Society and a not for profit housing provider regulated by the Regulator for Social Housing. LHP's Data and Technology Strategy 2026-2029 sets out LHP's vision to become a digitally confident, data-driven housing association by March 2029, supported by a sequenced three-year roadmap structured around three phases: Foundations (Year 1, 2026/27), Transformation (Year 2, 2027/28), and Innovation (Year 3, 2028/29). The strategy has one overriding objective: to give LHP the technology and data foundations it needs to achieve and sustain a C1 Consumer Standard grading, with a target of March 2027. The most important implication is that LHP needs a modern, integrated housing and repairs platform, supported by a clear integration architecture and a stronger data foundation. Core Systems -- a modern, integrated core housing and repairs platform at the heart of operations, supplemented where necessary by specialist capability that is tightly integrated into the target architecture, replacing our Housing Management System alongside a fit-for-purpose finance system and consolidated service charge platform. Data Foundation -- the Data Warehouse as a single source of truth, with Power BI as the reporting and analytics layer and governance embedded through the Data Stewards. Integration Layer -- an API-first architecture with a strategic integration partner, removing manual re-keying between core systems, with the integration architecture agreed before any new system is procured. Customer & Colleague Experience -- a fully AI-enabled CXone contact centre, an enhanced customer portal integrated with the new HMS, and mobile-first field working tools. Within this roadmap, the HMS/Digital Repairs Options is a priority Year 1 initiative. The decisions taken through this appraisal will shape the future platform architecture, the integration approach, and the sequencing of wider change across the strategy period. This project is associated with the procurement of a solution for a Housing Management System, Repairs Platform and Dynamic Scheduling tool. Access to the procurement documentation can be found at the following address: https://in-tendhost.co.uk/lhp/aspx/Home

Lot Information

Lot 1 - Housing Management System (HMS):

Housing Management System (HMS): tenancy, rents, lettings, arrears, income, asset management, compliance, CRM and case management.

Renewal: 2 possible extensions of 12 months

Lot 2 - Repairs Management System (RMS) and Dynamic Scheduler

Repairs Management System (RMS) and Dynamic Scheduler: responsive, planned and cyclical repairs, dynamic scheduling and resource optimisation across the in-house DLO and external contractors, and mobile working.

Renewal: 2 possible extensions of 12 months

Lot 3 Combined Lot Housing Management System and Repairs Management System

Housing Management System (HMS): tenancy, rents, lettings, arrears, income, asset management, compliance, CRM and case management and Repairs Management System (RMS) and Dynamic Scheduler: responsive, planned and cyclical repairs, dynamic scheduling and resource optimisation across the in-house DLO and external contractors, and mobile working.

Renewal: 2 possible extensions of 12 months

Planning Information

LHP have produced a Questionnaire to support this Preliminary Market Engagement, any interested parties are invited to request a copy via the Correspondence section of the In-Tend portal. The Questionnaire has been produced following some initial market engagement activities earlier this year, where LHP engaged with providers to understand system capabilities. This previous engagement was conducted in order to gain an internal understanding on what was available on the market and what requirements our internal stakeholders hold. LHP value the feedback obtained via this process and may use this information to amend our procurement approach for this opportunity to ensure this remains an attractive proposition for bidders. Involvement in this Preliminary Market Engagement or previous engagements does not represent a binding position for any party on LHP's future direction for this procurement process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d3e9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090392-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
4 Sep 2026Expired
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2032 Over 5 years
Recurrence
2032-11-23

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Lincolnshire Housing Partnership
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GRIMSBY
Postcode
DN31 2LJ
Postcode Area
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE13 North and North East Lincolnshire
Delivery Location
TLE13 North and North East Lincolnshire, TLF3 Lincolnshire
Local Authority
North East Lincolnshire
Electoral Ward
West Marsh
Westminster Constituency
Great Grimsby and Cleethorpes

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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