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Provision of Equality Advisory Support Service (EASS)

CABINET OFFICE

This public procurement record has 1 release in its history.

Award

27 Jul 2026 at 16:11

UK6 - Contract Award Notice
Summary of the contracting process

The Cabinet Office, located in London, has completed the procurement process for the "Provision of Equality Advisory Support Service (EASS)" as of 27th July 2026. This service, implemented through a selective procurement method under a framework, involves the operation of a call centre to provide free information, advice, and support to individuals in England, Scotland, and Wales who may have experienced discrimination. The service handles approximately 50,000 to 60,000 contacts annually and receives referrals from over 150 organisations each quarter. Following a pending award status, G4S Facilities Management (UK) Limited has been selected as the supplier, with the contract scheduled to commence on 1st October 2026 and conclude on 30th September 2029. The contract has a gross value of approximately £4.58 million, in the services category, with a standstill period ending on 6th August 2026.

This tender presents considerable prospects for businesses specialising in call centre management and support services, especially those with experience in handling large volumes of enquiries and capable of delivering services across multiple regions within the UK. Companies equipped with robust operational frameworks and customer service mechanisms can leverage this opportunity to expand their portfolio by collaborating in essential public service provision. Given the needs of the EASS to accommodate high volumes of contacts and referrals, businesses offering innovative technological solutions for efficient and responsive service delivery will find this procurement especially appealing. Small to medium-sized enterprises with a focus on call centre solutions and a proven track record in delivering similar public sector services could be well-suited to engage with future opportunities in this field.

How relevant is this notice?

Notice Information

Notice Title

Provision of Equality Advisory Support Service (EASS)

Notice Description

The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights infringed. The EASS provides free information, advice and support to help people solve their problems informally. Designed for early resolution - avoiding cases going to tribunal. It receives c50,000 - 60,000 contacts a year and referrals from over 150 different organisations per quarter.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d4a0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070949-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£3,818,636 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jul 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Jul 20261 weeks ago
Contract Period
30 Sep 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CABINET OFFICE
Additional Buyers

GOVERNMENT COMMERCIAL AGENCY

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AS
Post Town
South West London
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

G4S FACILITIES MANAGEMENT (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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