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Provision of 111-2 Service

AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST

This public procurement record has 1 release in its history.

Planning

28 Jul 2026 at 13:51

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Avon and Wiltshire Mental Health Partnership NHS Trust is initiating a procurement process for the provision of the "111-2 Service", a critical service supporting mental health crisis intervention via NHS 111. Located at NHS Bath House, Newbridge Hill, Bath, the Trust is engaging in a planning stage with a focus on market engagement. This involves preliminary consultations without scoring responses or incurring participant costs. Interested parties must submit responses by 14th August 2026, with clarification questions to be posted by 5th August 2026 via Multiquote. A future notice is anticipated by 11th September 2026, and the contract, valued at £4.5 million (excluding VAT) with potential renewals, seeks to serve the UK under the CPV category for health services.

This tender presents substantial opportunities for businesses specialising in healthcare services, particularly those experienced in mental health crisis response systems and collaborative service delivery. The appointed provider will manage the call handling aspects of the 111 Option 2 pathway, integrating seamlessly with existing NHS frameworks. Suitable candidates, including SMEs and VCSEs, should demonstrate experience in matrix management models and possess the capacity to work with various healthcare providers. This is a significant opportunity for operators looking to expand into strategic mental health service delivery as part of the NHS’s long-term planning for urgent and emergency care pathways.

How relevant is this notice?

Notice Information

Notice Title

Provision of 111-2 Service

Notice Description

The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP will shortly be seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service. The service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners. AWP are seeking to understand what interest there might be from providers and the barriers that may exist in providing these services. All documents or information provided as part of this engagement exercise are in draft form only. The Commissioner reserves the right to amend or change any of the content. Interested parties should note that a response to this Notice does not guarantee an automatic invitation to any subsequent formal process, which the Commissioner will consider in due course.

Planning Information

All documents or information provided as part of this engagement exercise are in draft form only. The Commissioner reserves the right to amend or change any of the content. Interested parties should note that a response to this Notice does not guarantee an automatic invitation to any subsequent formal process, which the Commissioner will consider in due course. No questions in this questionnaire are scored, and there are no word counts to any of the responses, please expand the response boxes as required. Responses to this questionnaire will not impact any evaluation of any future opportunity in the event a formal procurement process is undertaken. AWP will not be liable for costs incurred by any interested party in participating in this exercise. Please note any clarification question can be posted via Multiquote until 12 noon 5th August 2026. If you are interested in in participation, please complete this questionnaire and return via Multiquote no later than 12 noon 14th August

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d56a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071291-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£4,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
11 Sep 20262 months to go
Award Date
Not specified
Contract Period
31 Mar 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BATH
Postcode
BA1 3QE
Post Town
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
Bath and North East Somerset
Electoral Ward
Newbridge
Westminster Constituency
Bath

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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