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IT Support Services

NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST

This public procurement record has 2 releases in its history.

Award

30 Jul 2026 at 12:59

UK6 - Contract Award Notice
Award

29 Jul 2026 at 09:15

UK5 - Transparency Notice
Summary of the contracting process

Northamptonshire Healthcare NHS Foundation Trust procured end-to-end IT support services for an incoming cohort of staff. The requirement covers first-, second- and, where needed, third-line service desk support; desktop and endpoint management; infrastructure support; and overall service delivery management. The provider is responsible for user provisioning, device deployment and configuration, incident and request management, monitoring and maintenance of IT infrastructure, and resolving technical issues across workplace technologies. The arrangement supports a seamless onboarding and operational experience from day one and is intended as an interim service while the Trust transitions its services. The buying organisation is based at St Mary’s Hospital in Kettering, and the procurement is for computer-related services.

The procurement is complete and was directly awarded as a partial replacement or continuation of existing services, using a single lot. OneAdvanced IT Services Limited was selected, with the award dated 29 July 2026. The award value is £4,332,725 excluding VAT and £5,199,270 including VAT. The contract period is 15 September 2026 to 14 September 2028, with a possible 12-month extension to 14 September 2029 and no further extension available. The award is subject to Trust Board approval, with contract signature scheduled for 12 August 2026 and the standstill period ending on 11 August 2026. The published procurement rationale identifies urgency, and the award was made on a direct-award basis rather than through a competitive tender.

This procurement indicates demand from the Trust for a single provider able to deliver broad, end-to-end NHS IT support rather than a narrow specialist service. Credible competitors would need operational capability across service desk delivery at multiple support levels, workplace technology, desktop and endpoint estates, infrastructure, user and device onboarding, incident and request management, monitoring, maintenance and technical resolution. They would also need to demonstrate strong service management, sufficient capacity to support an incoming staff cohort, and the ability to maintain continuity while an organisation transitions its services. The selected supplier is a large IT services business, suggesting that scale and dependable delivery arrangements matter for this requirement. Providers tracking future demand from this Trust should position an integrated support model for a similar interim or replacement service.

How relevant is this notice?

Notice Information

Notice Title

IT Support Services

Notice Description

The provider will deliver end-to-end IT support services for an incoming cohort of staff, ensuring a seamless onboarding and operational experience from day one. Services will include Service Desk support (1st, 2nd and where required 3rd line), desktop and endpoint management, infrastructure support, and overall service delivery management. The provider will be responsible for user provisioning, device deployment and configuration, incident and request management, monitoring and maintenance of IT infrastructure, and resolution of technical issues across workplace technologies. This is an interim arrangement whilst NHFT transition services. This contract is subject to Trust Board Approval.

Procurement Information

Partial replacement/continuation of existing services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d5f5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072161-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72500000 - Computer-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£4,332,725 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Jul 20262 months ago
Contract Period
15 Sep 2026 - 14 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KETTERING
Postcode
NN15 7PW
Postcode Area
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
Not specified
Local Authority
North Northamptonshire
Electoral Ward
Pipers Hill
Westminster Constituency
Kettering

Supplier Information

Number of Suppliers
1
Supplier Name

Advanced Health and Care Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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