Notice Information
Notice Title
Digital Platform
Notice Description
The contract is for the provision of a Digital Service Platform to support the delivery and management of customer-facing services across Central Bedfordshire Council. The solution will provide digital forms, customer self-service, workflow and case management, customer relationship management (CRM), automation and integration capabilities, together with implementation, configuration, training, support and maintenance services. The platform will be supplied as a cloud-based solution and will integrate with the Council's existing systems to support the delivery of digital services and ongoing service improvement.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-06d600
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/071938-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Award under framework
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £1,395,369 £1M-£10M
- Contracts Value
- £1,395,369 £1M-£10M
Notice Dates
- Publication Date
- 29 Jul 20261 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 19 Jun 20261 months ago
- Contract Period
- 28 Jul 2026 - 3 Jul 2029 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CENTRAL BEDFORDSHIRE COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SHEFFORD
- Postcode
- SG17 5TQ
- Post Town
- Stevenage
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH25 Central Bedfordshire
- Delivery Location
- Not specified
-
- Local Authority
- Central Bedfordshire
- Electoral Ward
- Shefford
- Westminster Constituency
- Hitchin
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/071938-2026
29th July 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/071522-2026
29th July 2026 - Contract award notice on Find a Tender
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-06d600-2026-07-29T20:02:24+01:00",
"date": "2026-07-29T20:02:24+01:00",
"ocid": "ocds-h6vhtk-06d600",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PVNH-1137-QJBX",
"name": "Central Bedfordshire Council",
"identifier": {
"scheme": "GB-PPON",
"id": "PVNH-1137-QJBX"
},
"address": {
"streetAddress": "Priory House, Monks Walk, Chicksands",
"locality": "Shefford",
"postalCode": "SG17 5TQ",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH25"
},
"contactPoint": {
"email": "procurement@centralbedfordshire.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - sub-central government"
}
]
}
},
{
"id": "GB-COH-02831215",
"name": "NETCALL TECHNOLOGY LIMITED",
"identifier": {
"scheme": "GB-COH",
"id": "02831215"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PJCY-7652-TRVN"
}
],
"address": {
"streetAddress": "Suite 203, Bedford Heights Brickhill Drive",
"locality": "Bedford",
"postalCode": "MK41 7PH",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH24"
},
"contactPoint": {
"email": "bid.team@netcall.com"
},
"roles": [
"supplier"
],
"details": {
"url": "http://www.netcall.com",
"scale": "sme",
"vcse": false,
"publicServiceMissionOrganization": false,
"shelteredWorkshop": false
}
}
],
"buyer": {
"id": "GB-PPON-PVNH-1137-QJBX",
"name": "Central Bedfordshire Council"
},
"tender": {
"id": "CBC-2010-EXF-DA-SM",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Digital Platform",
"description": "The contract is for the provision of a Digital Service Platform to support the delivery and management of customer-facing services across Central Bedfordshire Council. The solution will provide digital forms, customer self-service, workflow and case management, customer relationship management (CRM), automation and integration capabilities, together with implementation, configuration, training, support and maintenance services. The platform will be supplied as a cloud-based solution and will integrate with the Council's existing systems to support the delivery of digital services and ongoing service improvement.",
"status": "complete",
"procurementMethod": "selective",
"procurementMethodDetails": "Award under framework",
"competitive": false,
"lots": [
{
"id": "1",
"status": "complete"
}
],
"documents": [
{
"id": "conflictOfInterest",
"documentType": "conflictOfInterest",
"description": "Not published"
}
]
},
"awards": [
{
"id": "1",
"status": "active",
"date": "2026-06-20T00:00:00+01:00",
"value": {
"amountGross": 1674442.8,
"amount": 1395369,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": true,
"suppliers": [
{
"id": "GB-COH-02831215",
"name": "NETCALL TECHNOLOGY LIMITED"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
}
],
"deliveryAddresses": [
{
"region": "UKC",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKE",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKF",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKI",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKJ",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKK",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKC",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKE",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKF",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKI",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKJ",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"contractPeriod": {
"startDate": "2026-07-29T00:00:00+01:00",
"endDate": "2029-07-03T23:59:59+01:00",
"maxExtentDate": "2033-07-03T23:59:59+01:00"
},
"hasRenewal": true,
"renewal": {
"description": "initial 3-year term with one optional 2-year extension and two optional 1-year extensions (3+2+1+1)."
},
"relatedLots": [
"1"
],
"documents": [
{
"id": "071522-2026",
"documentType": "awardNotice",
"noticeType": "UK6",
"description": "Contract award notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/071522-2026",
"datePublished": "2026-07-29T09:30:23+01:00",
"format": "text/html"
}
],
"milestones": [
{
"id": "1",
"type": "futureSignatureDate",
"dueDate": "2026-07-29T23:59:59+01:00",
"status": "scheduled"
}
]
}
],
"relatedProcesses": [
{
"id": "framework",
"relationship": [
"framework"
],
"scheme": "ocid",
"identifier": "ocds-h6vhtk-050972",
"relatedLots": [
"1"
],
"uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-050972"
}
],
"language": "en",
"contracts": [
{
"id": "1",
"awardID": "1",
"status": "active",
"period": {
"startDate": "2026-07-29T00:00:00+01:00",
"endDate": "2029-07-03T23:59:59+01:00",
"maxExtentDate": "2033-07-03T23:59:59+01:00"
},
"hasRenewal": true,
"renewal": {
"description": "The contract may be extended at the Council's discretion by one optional period of up to 24 months, followed by up to two further optional periods of up to 12 months each, subject to satisfactory performance, continued business need and the necessary approvals."
},
"value": {
"amountGross": 1674442.8,
"amount": 1395369,
"currency": "GBP"
},
"aboveThreshold": true,
"dateSigned": "2026-07-02T00:00:00+01:00",
"noAgreedMetricsRationale": "KPIs will be developed and agreed as part of the contract mobilisation and incorporated into the contract management plan. They will include measures relating to system availability, support performance, implementation milestones and continuous improvement.",
"documents": [
{
"id": "071938-2026",
"documentType": "contractNotice",
"noticeType": "UK7",
"description": "Contract details notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/071938-2026",
"datePublished": "2026-07-29T20:02:24+01:00",
"format": "text/html"
}
]
}
]
}