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Digital Platform

Central Bedfordshire Council

This public procurement record has 2 releases in its history.

Award

29 Jul 2026 at 20:02

UK7 - Contract Details Notice
Award

29 Jul 2026 at 09:30

UK6 - Contract Award Notice
Summary of the contracting process

Central Bedfordshire Council procured a cloud-based digital service platform for customer-facing services. The solution covers digital forms, customer self-service, workflow and case management, customer relationship management, automation and integration with the Council’s existing systems. The requirement also includes implementation, configuration, training, support and maintenance, supporting the delivery of digital services and continued service improvement. This is a public-sector IT services requirement, including software, integration and operational support. Delivery covers England, from the North East, North West, Yorkshire and the Humber and the Midlands through the East of England, London, the South East and the South West. The buying organisation is Central Bedfordshire Council, a sub-central public authority.

The procurement is complete and was awarded through a selective route under a framework agreement, without a competitive call-off. There was one completed lot. The award was made to Netcall Technology Limited on 20 June 2026 for £1,395,369 excluding VAT, or £1,674,442.80 including VAT. The contract was signed on 2 July 2026 and runs from 29 July 2026 to 3 July 2029. The Council may extend it by up to 24 months, followed by up to two further periods of up to 12 months each, giving a maximum end date of 3 July 2033. The award value is above the relevant threshold. The requirement was evaluated as IT services covering consulting, software development, internet and support.

This award indicates demand for an established enterprise digital platform capable of supporting a broad range of council customer services across England. Suppliers best placed for comparable future requirements will combine cloud platform delivery with digital forms, self-service, workflow, case management and CRM functionality. Credible competitors will also need strong automation and systems-integration capability, together with the capacity to configure and implement a live public-sector service without disrupting existing operations. Relevant experience should include user training, ongoing technical support, maintenance and continuous service improvement. The requirement also points to the importance of dependable service availability, responsive support and disciplined mobilisation, with performance measures covering implementation milestones, system availability and support delivery.

How relevant is this notice?

Notice Information

Notice Title

Digital Platform

Notice Description

The contract is for the provision of a Digital Service Platform to support the delivery and management of customer-facing services across Central Bedfordshire Council. The solution will provide digital forms, customer self-service, workflow and case management, customer relationship management (CRM), automation and integration capabilities, together with implementation, configuration, training, support and maintenance services. The platform will be supplied as a cloud-based solution and will integrate with the Council's existing systems to support the delivery of digital services and ongoing service improvement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d600
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071938-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,395,369 £1M-£10M
Contracts Value
£1,395,369 £1M-£10M

Notice Dates

Publication Date
29 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Jun 20263 months ago
Contract Period
29 Jul 2026 - 3 Jul 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Central Bedfordshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFORD
Postcode
SG17 5TQ
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH25 Central Bedfordshire
Delivery Location
Not specified
Local Authority
Central Bedfordshire
Electoral Ward
Shefford
Westminster Constituency
Hitchin

Supplier Information

Number of Suppliers
1
Supplier Name

Netcall Technology Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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