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Provision of Victim Support Services

The Police and Crime Commissioner for Warwickshire

This public procurement record has 2 releases in its history.

Tender

25 Sep 2026 at 12:24

UK4 - Tender Notice
Planning

29 Jul 2026 at 11:45

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Police and Crime Commissioner for Warwickshire is buying county-wide victim and survivor support services in Warwickshire. The requirement is divided into four lots: a multi-crime victim service offering triage, practical and emotional support, advocacy and referrals; specialist support for sexual violence, including independent advocacy and therapeutic support; support for children and young people vulnerable to exploitation; and advocacy and support for adults affected by modern slavery, trafficking and exploitation. Services are intended to help people recover, improve safety and access their rights, with referrals from agencies and self-referrals across the county. Bidders may tender for one or more lots. Delivery involves working with police, criminal justice, health, safeguarding, local authority and voluntary-sector partners, and responding to victims’ differing needs.

The buyer invited tenders through a competitive flexible procedure under the light-touch regime. Clarification questions were due by 30 October 2026 at 12:00, and tenders by 5 November 2026 at 12:00. The intended award decision date was 5 January 2027. Contracts are scheduled to run from 1 April 2027 to 31 March 2030, with an option to extend by up to two years, subject to funding. The estimated total is £5,708,637.68 excluding VAT (£6,850,364 including VAT); lot estimates excluding VAT are £2,040,266.67 for multi-crime support, £2,168,847.67 for sexual violence, £1,193,466.67 for child exploitation and £306,056.67 for slavery and exploitation. Evaluation covers technical quality and social value, alongside a financial model assessed for deliverability; presentations clarify written bids.

The opportunity suits experienced victim-support, social-care, counselling, advocacy and specialist safeguarding providers, including SMEs and voluntary, community and social enterprises. Suppliers can focus on the lot matching their expertise, or bid for several. The work calls for trauma-informed, person-centred and inclusive services, with appropriately skilled, trained and resilient staff, effective safeguarding, and the capacity to manage demand, risk and service quality across Warwickshire. Providers need to demonstrate strong partnership working and service mobilisation, as well as credible performance monitoring and continuous improvement. Lot-specific experience matters: sexual violence bids require expertise in independent sexual violence advocacy and therapeutic services; child exploitation provision needs child-centred practice; modern slavery provision requires victim advocacy and a contribution to prevention, intelligence and disruption. Financial plans must align resources with service delivery and show a sustainable, deliverable operating model. TUPE may apply to eligible transferring employees.

How relevant is this notice?

Notice Information

Notice Title

Provision of Victim Support Services

Notice Description

The Police and Crime Commissioner (PCC) for Warwickshire invites tenders for the provision of Victim Support Services across Warwickshire. The PCC seeks to commission experienced providers to deliver high-quality, accessible and specialist support services for victims and survivors of crime including family members and friends where appropriate, enabling individuals to cope with and recover from the impact of crime, access appropriate support and exercise their rights under the Victims' Code. Services will contribute to the PCC's wider priorities of supporting victims and survivors, protecting vulnerable people, improving access to justice, reducing violence against women and girls, reducing inequalities in access to support and improving wellbeing and recovery outcomes. The requirement is divided into four lots: * Lot 1 - Multi Crime Victim Service * Lot 2 - Sexual Violence Support Service * Lot 3 - Child Exploitation Support Service * Lot 4 - Slavery and Exploitation Support Service Bidders may tender for a single lot or multiple lots. Across the four lots, the PCC is seeking services that provide appropriate specialist support according to the needs and circumstances of victims and survivors. Services will be expected to provide equitable access to support across Warwickshire, manage demand, capacity and risk effectively, and work collaboratively with relevant statutory, criminal justice, health, safeguarding and voluntary and community sector partners. The successful provider(s) will be expected to have relevant experience and expertise appropriate to the lot(s) for which they tender and to provide suitably skilled, trained and resilient workforces. Providers will be required to maintain robust safeguarding arrangements and deliver inclusive services capable of responding appropriately to vulnerability and the differing needs of individuals accessing support. The contracts will be awarded for an initial period of three (3) years, commencing 1 April 2027, with an option to extend for up to a further two (2) years, subject to funding availability. Funding is allocated separately to each lot and is subject to the applicable funding terms and conditions. Suppliers should note that some funding streams are confirmed for limited periods only and funding levels may change during the contract period. Any underspent funding must be returned to the Authority and/or relevant funding body in accordance with the applicable funding conditions. Full details of the funding arrangements for each lot are contained within the procurement documents. Contract values provided are indicative and dependent on VAT status of successful bidder(s). How to Register Full details of the service requirements, procurement process, conditions of participation, evaluation methodology, specification and contract terms and conditions and identified risks are contained within the procurement documents on the In-tend Bluelight portal https://sell2.in-tend.co.uk/blpd/home Please see Submission section below on how to register and respond. Please note that if you previously registered for the Preliminary Market Engagement, your details will not have been carried over and you will need to express your interest again for this tender on the In-tend portal. This procurement is being conducted using a competitive flexible procedure for the award of above-threshold Light Touch Contracts under the Procurement Act 2023. Preliminary market engagement has been carried out in relation to this procurement. The presentation slides and Q&A from the preliminary market engagement have been made available in the tender pack on In-tend for information purposes only. Where there is any conflict between the preliminary market engagement materials and the tender documents, the tender documents shall prevail. The Authority reserves the right to amend the procurement timetable or process where permitted by law, make a future direct award where permitted, manage conflicts of interest in accordance with applicable requirements and its governance procedures, and not to award a contract as a result of this procurement exercise. The Authority reserves the right to award a contract directly under Schedule 5, paragraph 8 of the Procurement Act 2023 if the competitive procedure does not result in an acceptable tender.

Lot Information

Lot 1 Multi Crime Victim Service

The Police and Crime Commissioner (PCC) for Warwickshire is seeking to appoint a suitably experienced Provider to deliver a county-wide General Multi-Crime Victim Support Service. This Service shall provide a free, effective, trauma-informed and person-centred response for victims and survivors of crime. The Service will act as the principal gateway into victim support services within Warwickshire and provide high-quality support designed to help victims cope with, and recover from, the impact of crime and the harm they have experienced. The Service shall provide: * Initial advice and support; * Triage assessment and identification of need; * Practical and emotional support; * Information, guidance and advocacy; * Support with the completion of Victim Personal Statements; * Liaison with Witness Care services; * Signposting and referral into Restorative Justice processes where appropriate; * Managed handover, subject to consent, into specialist support services including domestic abuse, sexual violence, mental health and other relevant provision. The Service shall also be flexible in supporting wider family members, carers, partners and other significant individuals affected by a victim's experience of crime where such support contributes towards recovery and positive outcomes. The Service shall operate across Warwickshire as part of a multi-agency approach to supporting victims of crime and shall accept referrals from Warwickshire Police, partner agencies and direct self-referrals. The Provider will be expected to demonstrate good levels of awareness and understanding of the wider victim support landscape within Warwickshire and ensure victims are effectively referred to services that best meet their needs.

Options: The contracts will have the option to adapt service requirements to better meet the needs of users, to stay current with legislation and to accommodate any changes in funding.

Renewal: At the discretion of the Authority the contracts can be extended for up to a further two (2) years. The contract duration will be subject to funding availability. The Authority reserves the right to revisit the contract term should funding circumstances change in future.

Lot 2 Sexual Violence Support Service

The Police and Crime Commissioner (PCC) for Warwickshire is seeking to appoint a suitably experienced Provider or consortium to directly provide practical, emotional and therapeutic support and advocacy for victims and survivors of sexual violence or sexual abuse, using a trauma-informed approach in order to help them cope and recover. The Service will principally support children and young people aged 5 to 17 years and adults aged 18 years and over, with additional transition support provided to those aged 18 to 25 years where this is necessary and beneficial, subject to their consent. The Service will also be flexible to provide support, where needed, to wider family members, partners and other key people in the life of a victim or survivor. The provision of an Independent Sexual Violence Adviser (ISVA) service in Warwickshire is essential to ensure that victims and survivors of sexual violence receive timely, specialist, trauma-informed support throughout their recovery journey and engagement with the criminal justice system. ISVAs play a critical role in helping individuals understand their rights, access health, counselling and safeguarding services, manage risks, and navigate often complex legal processes. Evidence demonstrates that dedicated advocacy and support services improve victim wellbeing, increase engagement with investigations and prosecutions where appropriate, and help reduce the risk of victims disengaging from support or the justice process. A locally commissioned ISVA service will ensure that Warwickshire residents, including those from underrepresented and vulnerable communities, have equitable access to independent, confidential support that promotes recovery, strengthens safety and contributes to wider objectives relating to reducing violence against women and girls, and improving outcomes for victims of sexual violence. The Service will operate across Warwickshire as part of a multi-agency response to sexual violence and abuse and will accept referrals from partner organisations, self-referrals, parental or carer referrals where appropriate, and referrals through multi-agency case allocation arrangements. Lot 2 Year 1 funding includes multiple streams that may not be available in full or in part for the duration of the contract, the documents in the tender pack provide more detail.

Options: The contracts will have the option to adapt service requirements to better meet the needs of users, to stay current with legislation and to accommodate any changes in funding.

Renewal: At the discretion of the Authority the contracts can be extended for up to a further two (2) years. The contract duration will be subject to funding availability. The Authority reserves the right to revisit the contract term should funding circumstances change in future.

Lot 3 Child Exploitation Support Service

The Police and Crime Commissioner (PCC) for Warwickshire (the Commissioner) is seeking to appoint a suitably experienced provider or consortium to directly support children and young people who are vulnerable to exploitation. The service aims to reduce risk, strengthen protective factors, improve resilience, and prevent escalation into child criminal exploitation (CCE), child sexual exploitation (CSE), county lines involvement, trafficking, online exploitation, and other forms of extra-familial harm. The service will adopt a trauma-informed, child-centred, and strengths-based approach, working collaboratively with children, families, schools, communities, and partner agencies. Lot 3 Year 1 funding is from multiple streams that may not be available in full or in part for the contract duration, the documents in the tender pack provide more detail.

Options: The contracts will have the option to adapt service requirements to better meet the needs of users, to stay current with legislation and to accommodate any changes in funding.

Renewal: At the discretion of the Authority the contracts can be extended for up to a further two (2) years. The contract duration will be subject to funding availability. The Authority reserves the right to revisit the contract term should funding circumstances change in future.

Lot 4 Slavery and Exploitation Support Service

The Police and Crime Commissioner for Warwickshire seeks to re-commission a Modern Slavery Victim Advocacy and Support Service delivering a trauma-informed, victim and survivor centred response to adults experiencing, or at risk of, modern slavery, human trafficking and exploitation. The service will provide independent advocacy, practical support, emotional support, tactical advice, awareness raising and partnership engagement whilst contributing to the county's wider response to exploitation. The commissioned provider will take a 4P approach to service delivery with activities sitting under the pillars of Protect, Prepare, Pursue and Prevent. The service must be delivered free of charge to service users and be flexible and responsive to emerging forms of exploitation and changing patterns of harm. Referrals will be taken from partner organisations, community organisations and from individuals who self-refer. The service will contribute to improved understanding of local demand by identifying trends, recording emerging themes, sharing strategic insight, supporting intelligence development and identifying barriers to reporting and engagement. The successful provider will operate as a key partner within Warwickshire's multi-agency response to modern slavery and exploitation, working collaboratively with police, local authorities, health services, voluntary sector organisations, community groups and regional anti-slavery networks. The provider will contribute to local partnership arrangements, including the Warwickshire Modern Slavery Steering Group and wider safeguarding partnerships and operational groups, helping to deliver a whole-system approach to addressing modern slavery and exploitation.

Options: The contracts will have the option to adapt service requirements to better meet the needs of users, to stay current with legislation and to accommodate any changes in funding.

Renewal: At the discretion of the Authority the contracts can be extended for up to a further two (2) years. The contract duration will be subject to funding availability. The Authority reserves the right to revisit the contract term should funding circumstances change in future.

Planning Information

Request for information (RFI) via attendance at optional Webinar and completion of Questionnaire To respond to this RFI please register your interest on our tendering portal and complete the RFI questionnaire which is in the document on the tendering portal, completed questionnaires to be uploaded via tendering portal. Link to our tendering portal is as follows https://sell2.in-tend.co.uk/blpd/home

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d63e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090958-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

80 - Education and training services

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

75200000 - Provision of services to the community

80310000 - Youth education services

80330000 - Safety education services

85000000 - Health and social work services

85300000 - Social work and related services

85310000 - Social work services

85312000 - Social work services without accommodation

85312300 - Guidance and counselling services

85312310 - Guidance services

85312320 - Counselling services

85320000 - Social services

85322000 - Community action programme

85323000 - Community health services

98000000 - Other community, social and personal services

98133100 - Civic betterment and community facility support services

Notice Value(s)

Tender Value
£5,708,637 £1M-£10M
Lots Value
£5,708,635 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Sep 20261 weeks ago
Submission Deadline
5 Nov 20265 weeks to go
Future Notice Date
28 Sep 2026Expired
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Police and Crime Commissioner for Warwickshire
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEK WOOTTON
Postcode
CV35 7QB
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
TLG13 Warwickshire CC
Local Authority
Warwick
Electoral Ward
Warwick All Saints & Woodloes
Westminster Constituency
Warwick and Leamington

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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