Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Provision of Non-Emergency Patient Transport Services (NEPTS) for Croydon Health Services NHS Trust

Croydon Health Services NHS Trust

This public procurement record has 2 releases in its history.

TenderUpdate

02 Oct 2026 at 10:37

Tender Notice
Award

29 Jul 2026 at 13:29

Award Notice
Summary of the contracting process

Croydon Health Services NHS Trust procured non-emergency patient transport for eligible patients travelling to and from healthcare services in Croydon. The service covers outpatient appointments, hospital discharges, renal care, bariatric transport, mental health transport, secure transport and high-dependency transport. This is patient transport and ambulance-related work, rather than emergency ambulance response. The requirement supports patients who need transport to access healthcare or return home after treatment. The Trust is the buyer, and the stated delivery location is Croydon. The range of transport types means the requirement spans routine journeys as well as specialist patient transport needs.

The procurement is complete and the contract was awarded to HATS Group Limited on 18 September 2026. The recorded contract value is £6,810,000; the stated maximum lifetime value, including an optional extension, is £10,215,000. The service period runs from 1 September 2026 to 31 August 2028, with an option to extend for a further 12 months, to 31 August 2029. Croydon Health Services NHS Trust used Direct Award Process C under the Health Care Services (Provider Selection Regime) Regulations 2023, without prior publication of a competition. The stated evaluation criterion was price. One bid was recorded. The lot is marked cancelled in the procurement data, although the award and contract are recorded as active and the amendment confirms the award proceeded.

This award demonstrates demand from Croydon Health Services NHS Trust for an integrated non-emergency patient transport service spanning outpatient journeys, discharges and specialist transport, including bariatric, renal, mental health, secure and high-dependency movements. Suppliers seeking to be credible for a comparable requirement would need to show they can organise and deliver this broad range of patient journeys reliably, with capacity for both routine and more specialised transport. The incumbent, HATS Group Limited, is recorded as a large supplier, and the procurement used a direct award route rather than an open competition. The stated award criterion was price, so a future competitor would need a convincing cost proposition as well as the operational capability to meet the Trust’s varied transport needs.

How relevant is this notice?

Notice Information

Notice Title

Provision of Non-Emergency Patient Transport Services (NEPTS) for Croydon Health Services NHS Trust

Notice Description

Provision of Non-Emergency Patient Transport Services (NEPTS) for eligible patients of Croydon Health Services NHS Trust.

Lot Information

Lot 1

The contract provides Non-Emergency Patient Transport Services for eligible patients requiring transport to and from healthcare services.

The service includes outpatient transport, discharge transport, renal transport, bariatric transport, mental health transport, secure transport and high dependency transport.

Following assessment under the Health Care Services (Provider Selection Regime) Regulations 2023, the Authority determined that Direct Award Process C is the appropriate award process.

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice published under the Health Care Services (Provider Selection Regime) Regulations 2023.<br/><br/>The award is being made using Direct Award Process C.<br/><br/>The Public Contracts Regulations 2015 do not apply to this award.<br/><br/>Croydon Health Services NHS Trust intends to observe the mandatory eight working day standstill period commencing on the day after publication of this notice.<br/><br/>Subject to no representations being received during the standstill period, the Trust intends to enter into the contract with the identified provider.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d679
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093184-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

60 - Transport services (excl. Waste transport)

85 - Health and social work services

CPV Codes

60170000 - Hire of passenger transport vehicles with driver

85143000 - Ambulance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£6,810,000 £1M-£10M

Notice Dates

Publication Date
2 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Croydon Health Services NHS Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CROYDON
Postcode
CR7 7YE
Postcode Area
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLI62 Croydon
Local Authority
Croydon
Electoral Ward
West Thornton
Westminster Constituency
Croydon West

Supplier Information

Number of Suppliers
1
Supplier Name

HATS Group Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...