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Friends and family test patient survey contract provision

BUCKINGHAMSHIRE HEALTHCARE NHS TRUST

This public procurement record has 1 release in its history.

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30 Jul 2026 at 11:21

UK7 - Contract Details Notice
Summary of the contracting process

Buckinghamshire Healthcare NHS Trust procured patient survey services for the Friends and Family Test. The requirement covers the provision of patient survey services, supported by IT software and software development services. The work relates to the Trust’s healthcare operations and is delivered in South East England, with the buyer based in Aylesbury. It is a service contract rather than a works or goods purchase, and the scope is focused on operating and supporting the patient feedback survey requirement. This is relevant to suppliers providing healthcare feedback, patient experience, survey technology, data collection or associated software services for NHS organisations and other public sector healthcare providers.

The procurement is complete and one lot was awarded to IQVIA Ltd. The contract was signed on 16 July 2026, with an award recorded as active. It was run as a below-threshold procurement. The contract runs from 1 September 2026 to 31 August 2027, with a one-year extension option allowing the maximum period to run to 31 August 2028. Its value is £39,900 excluding VAT, or £47,880 including VAT. The awarded supplier is IQVIA Ltd. The published outcome identifies services involving IT software and software development, linked to the single completed lot. The arrangement includes renewal through the stated one-year extension option.

This requirement is commercially relevant to suppliers combining patient survey delivery with software capability. A credible competitor would need to show that it can provide and support technology for the Friends and Family Test, develop or maintain the associated software, and deliver a dependable patient feedback service for an NHS trust. Experience in healthcare survey programmes, patient experience measurement and public sector service delivery would help demonstrate fit. Suppliers should also be able to manage a service that combines operational survey provision with technical support rather than offering software alone. The award shows demand for an established, large-scale provider capable of supporting this type of NHS patient feedback requirement.

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Notice Information

Notice Title

Friends and family test patient survey contract provision

Notice Description

Friends and family test patient survey contract provision for 1 year plus 1 year extension

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d75a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072078-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48517000 - IT software package

72212517 - IT software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£39,900 Under £100K

Notice Dates

Publication Date
30 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Sep 2026 - 31 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BUCKINGHAMSHIRE HEALTHCARE NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
AYLESBURY
Postcode
HP21 8AL
Postcode Area
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ13 Buckinghamshire
Delivery Location
Not specified
Local Authority
Buckinghamshire
Electoral Ward
Aylesbury South East
Westminster Constituency
Aylesbury

Supplier Information

Number of Suppliers
1
Supplier Name

IQVIA LTD.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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