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All Age Continuing Care Case Management System

NHS Thames Valley Integrated Care Board

This public procurement record has 1 release in its history.

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30 Jul 2026 at 12:17

UK7 - Contract Details Notice
Summary of the contracting process

NHS Thames Valley Integrated Care Board procured an all-age continuing healthcare case management system. The requirement is for BroadCare, a hosted software-as-a-service application supporting case management through 25 concurrent user licences and 50GB of hosted storage. The service includes business intelligence reporting, NHS Spine integration, standard support and maintenance, security updates, business continuity, backups, disaster recovery and software upgrades. The supplier is responsible for hosting, technical support and security, including multi-factor authentication. The service is accessed remotely and is intended to operate across the United Kingdom, with availability around the clock subject to planned maintenance and standard support during UK business hours. The buyer is based in Oxford.

The procurement is complete and the contract was awarded directly without competition under a below-threshold procedure. CHS Healthcare Software Limited was selected as the supplier. The award covered one lot and was evaluated through the direct-award route rather than a competitive assessment. The contract was signed on 13 February 2026, runs from 1 April 2026 to 31 March 2027, and is active. Its value is £45,204.94 excluding VAT and £52,245.93 including VAT. The arrangement is a one-year software licence agreement for the BroadCare case management solution, with the associated hosted service, support, maintenance and technical provisions included in the awarded requirement.

This procurement demonstrates demand from an NHS integrated care board for a specialist hosted case management platform supporting all-age continuing healthcare. Suppliers would need a proven software-as-a-service product for complex healthcare case management, with secure remote access, concurrent-user licensing and resilient UK-based service delivery. Credibility would also depend on experience of NHS Spine integration, business intelligence reporting, data protection compliance, user administration and information security, including multi-factor authentication. The requirement favours providers able to manage hosting, backups, disaster recovery, business continuity, security updates, maintenance and software upgrades as an integrated service, backed by responsive technical support. An established product and evidence of reliable NHS or comparable public-sector delivery would strengthen a competitor’s position when this type of requirement is next considered.

How relevant is this notice?

Notice Information

Notice Title

All Age Continuing Care Case Management System

Notice Description

Thames Valley Integrated Card Board (formerly NHS Frimley ICB). The contract is for the provision of the BroadCare software solution under a one-year software licence agreement. The services comprise a hosted licence for the BroadCare case management system, including 25 concurrent user licences, 50GB of hosted storage, Business Intelligence Reporting Functionality, NHS Spine integration, standard support and maintenance services, security updates, business continuity arrangements, and software upgrades. The solution is provided as a hosted Software-as-a-Service application, available 24 hours a day, seven days a week (subject to planned maintenance), with standard support available during UK business hours (08:30-17:00 on Business Days). The supplier is responsible for hosting, maintenance, software updates, backups, security (including multi-factor authentication), disaster recovery, and technical support. The Customer accesses the service remotely via authorised concurrent user licences and is responsible for user administration, compliance with data protection requirements, and maintaining authorised users.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d779
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072132-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£45,204 Under £100K

Notice Dates

Publication Date
30 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Thames Valley Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OXFORD
Postcode
OX4 2PG
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
Oxford
Electoral Ward
Blackbird Leys
Westminster Constituency
Oxford East

Supplier Information

Number of Suppliers
1
Supplier Name

CHS HEALTHCARE SOFTWARE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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