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Central Service Desk and Lead Integrator

HM TREASURY

This public procurement record has 1 release in its history.

Planning

30 Jul 2026 at 12:33

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

His Majesty's Treasury (HMT) is currently in the planning stage of procuring a combined Central Service Desk and Lead Integrator service to bolster its technology strategy in London and enhance operational resilience across the United Kingdom. This procurement, under the remit of a public authority - central government, is set within the services industry category. An online market engagement session is scheduled for Thursday, 3 September 2026, from 11:00 AM to 1:00 PM via Microsoft Teams, with a deadline for market engagement activities closing on 11 September 2026. The procurement is aligned to the GCA Technology Services 4 Framework Agreement, specifically targeting suppliers within Lot 2.3, covering the transition and service integration management (SIAM) and end-user services capabilities.

This procurement offers substantial business growth opportunities, particularly for companies with expertise in IT services and service integration within a multi-supplier environment. Suitable businesses include those adept in service management and ITIL-based practices, ready to support digital modernisation and governance needs within a security-sensitive government context. Small and medium-sized enterprises (SMEs) can also benefit, as they are deemed suitable for this procurement. The expected contract value presents a lucrative prospect for businesses capable of delivering comprehensive service desk solutions, incident management, and continual service improvement. Firms selected will have to operate under a framework agreement, promising a structured avenue for long-term collaboration with HMT.

How relevant is this notice?

Notice Information

Notice Title

Central Service Desk and Lead Integrator

Notice Description

His Majesty's Treasury (HMT) intends to procure a combined Central Service Desk and Lead Integrator service, delivered by a single supplier, to support the Department's technology strategy, service integration, operational resilience and end-to-end service management. HMT's existing Service Desk already provides the single point of contact for users, ownership of the service management toolset, incident management and escalation, and service performance reporting. Integrating Lead Integrator responsibilities within the same service, including cross-supplier incident coordination, supplier performance governance, Change Advisory Board (CAB) ownership and problem management, will create a streamlined operating model, reduce management overheads and provide a proportionate level of governance aligned to the scale and complexity of HMT's technology estate. The future service will be shaped by five strategic imperatives: * Delivering value for money. * Supporting digital modernisation, including AI-assisted support and enhanced self-service capabilities. * Implementing governance arrangements proportionate to HMT's size and operating model. * Maintaining resilience across a security-sensitive environment. * Improving the overall staff experience through responsive and user-focused services. The contract is expected to cover the provision of: * A Central Service Desk operating as the single point of contact for all users. * Service integration and supplier management across HMT's multi-supplier ecosystem. * Incident, request, problem and change management services. * Service reporting, performance management and continual service improvement. * Service management processes. * Service transition, mobilisation and operational support activities. The successful supplier will be expected to operate effectively within a multi-supplier environment, working alongside End User Compute and other Treasury Information Services (TrIS) providers. The service must align with ITIL-based practices and support HMT's security, resilience, accessibility and sustainability objectives. In preparation for the procurement, HMT is undertaking preliminary market engagement to obtain feedback from prospective suppliers on the proposed service model, commercial approach, contract structure, mobilisation requirements and opportunities for innovation. Route to Market The procurement will be conducted through the Government Commercial Agency (GCA) Technology Services 4 (TS4) Framework Agreement (RM6190). HMT intends to utilise TS4 Lot 2.3, which combines the capabilities of Lot 2 (Transition and Service Integration and Management (SIAM)) and Lot 3 (End User Services). Consequently, the competition will be open only to suppliers appointed to TS4 Lot 2.3.

Planning Information

The Buyer is seeking to engage with the market and obtain supplier feedback to inform the procurement of a combined Central Service Desk and Lead Integrator service. A Microsoft Forms questionnaire, covering key topics such as pricing models, mobilisation timelines and service delivery considerations, will be issued to suppliers in advance of the engagement session. Market Engagement Activities An online market engagement session will be held on Thursday 3 September 2026, from 11:00am to 1:00pm, via Microsoft Teams. Meeting details and joining instructions will be issued in advance to suppliers appointed to Technology Services 4 (TS4), Lot 2.3. Suppliers will have the opportunity to submit clarification questions through the engagement platform, details of which will be provided during the session. The clarification period will close at 4:00pm on Friday 11 September 2026. Following the session, the presentation slides, meeting recording and responses to clarification questions will be shared with all suppliers on TS4 Lot 2.3. The feedback received through these engagement activities will be used to help shape the procurement approach and ensure that the future service model is informed by current market capabilities and best practice.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d799
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072184-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£14,800,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20266 days ago
Submission Deadline
Not specified
Future Notice Date
6 Oct 20263 months to go
Award Date
Not specified
Contract Period
31 Mar 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM TREASURY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2HQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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