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Contact Centre as a Service (CCaaS)

INCOMMUNITIES LIMITED

This public procurement record has 1 release in its history.

Award

31 Jul 2026 at 09:02

Award Notice
Summary of the contracting process

In the recent procurement process for a Contact-Centre-as-a-Service (CCaaS) platform, INCOMMUNITIES LIMITED, based in Shipley, Bradford, acted as the buying organisation. The tender, identified by ID "IC205", falls under the Software Package and Information Systems category, focusing on Amazon Connect for public sector telephony. The completion of the process was marked on the 31st of July, 2026. Initiated under a limited procurement method without prior publication, the contract was awarded on the 30th of April, 2026, with Alscient Limited as the supplier. This procurement, situated in the UKE41 region, involves a total contract value of £300,000, aligning with public law compliance and housing and community amenities, lasting in effect since the award date.

This tender represents an excellent opportunity for businesses specialising in software and information systems, particularly those experienced with telephony solutions and secure data handling. Companies capable of integrating Contact-Centre-as-a-Service platforms could find substantial growth potential. The procurement favoured direct awards under pre-existing framework agreements, which suggests businesses with a background in public sector engagements and framework eligibility are well-placed to compete in similar future opportunities. Large-scale software firms, like Alscient Limited, are ideal candidates for such contracts, given their capability to handle substantial software deployment and ongoing service provision effectively.

How relevant is this notice?

Notice Information

Notice Title

Contact Centre as a Service (CCaaS)

Notice Description

Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

Lot Information

Lot 1

Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

Procurement Information

procured via pcr15 framework agreement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d861
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072522-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£300,000 £100K-£500K

Notice Dates

Publication Date
31 Jul 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Apr 20263 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
INCOMMUNITIES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD17 7BN
Post Town
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLE41 Bradford
Local Authority
Bradford
Electoral Ward
Shipley
Westminster Constituency
Shipley

Supplier Information

Number of Suppliers
1
Supplier Name

ALSCIENT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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