Digital Customer Information Systems

{
    "tag": [
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    "id": "ocds-h6vhtk-06d8c3-2026-07-31T12:56:58+01:00",
    "date": "2026-07-31T12:56:58+01:00",
    "ocid": "ocds-h6vhtk-06d8c3",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-12544897",
            "name": "GA TRAINS LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "12544897"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PNZP-3886-PVCD"
                }
            ],
            "address": {
                "streetAddress": "One Stratford Place, Montfitchet Road",
                "locality": "London",
                "postalCode": "E20 1EJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI41"
            },
            "contactPoint": {
                "email": "procurement@greateranglia.co.uk"
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                        "id": "publicUndertaking",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public undertaking"
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        {
            "id": "GB-COH-08250305",
            "name": "BLACKBOX COMPANY (UK) LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "08250305"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PZRB-9258-TQNW"
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            ],
            "address": {
                "streetAddress": "Hullabaloo House, 42 - 46 Obelisk Way",
                "locality": "Camberley",
                "postalCode": "GU15 3SG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ25"
            },
            "contactPoint": {
                "email": "jenny.bond@blackbox-co.com"
            },
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            "details": {
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    ],
    "buyer": {
        "id": "GB-COH-12544897",
        "name": "GA TRAINS LIMITED"
    },
    "tender": {
        "id": "GA260052",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Digital Customer Information Systems",
        "description": "The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform. The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience. The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries. It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities. By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "Schedule 5 Paragraph 5 (a)due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and (b)there are no reasonable alternatives to those goods, services or works. Due to Blackbox's intellectual property rights and exclusive ownership of the Azzido Core Cloud platform and its associated applications, only Blackbox can provide the goods and services required without significant disruption to operational services. This solution is deeply integrated across the GATL estate, including all station Customer Information Systems (CIS), Public Address (PA) services, wayside data feeds to the Stadler fleet, TVM interfaces, multimodal information channels, and the Azzido Trains Control Tower in Romford. Blackbox's platform operates as the single source of truth for passenger information across the network, delivering coordinated visual and audio messaging through a proprietary architecture. The intellectual property, system design, interfaces, data structures, and operational workflows are owned and maintained by Blackbox, creating a dependency on the supplier for the continued delivery, management, and support of these services. Replacement by an alternative supplier would require the redevelopment and revalidation of multiple interfaces and integrations across stations, rolling stock, and operational control environments. This would involve significant cost, resource requirements, technical risk, and potential disruption to critical passenger information services. Therefore, due to Blackbox's exclusive rights and the absence of a technically viable alternative capable of delivering the existing integrated solution without substantial operational impact, only Blackbox can currently provide the services required.",
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            {
                "id": "singleSuppliersIntellectualPropertyExclusiveRights"
            },
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                "id": "singleSuppliersTechnicalReasons"
            }
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        "specialRegime": [
            "utilities"
        ],
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            {
                "id": "1",
                "status": "complete"
            }
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            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            }
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    "awards": [
        {
            "id": "1",
            "status": "active",
            "value": {
                "amountGross": 7539600,
                "amount": 6283000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
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            "suppliers": [
                {
                    "id": "GB-COH-08250305",
                    "name": "BLACKBOX COMPANY (UK) LIMITED"
                }
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                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "51611120",
                            "description": "Installation services of railway real-time departures and arrival display screens or boards"
                        },
                        {
                            "scheme": "CPV",
                            "id": "72260000",
                            "description": "Software-related services"
                        }
                    ],
                    "deliveryAddresses": [
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                            "country": "GB",
                            "countryName": "United Kingdom"
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                            "country": "GB",
                            "countryName": "United Kingdom"
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                        {
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                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKI4",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKI5",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKH1",
                            "country": "GB",
                            "countryName": "United Kingdom"
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                            "country": "GB",
                            "countryName": "United Kingdom"
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                            "countryName": "United Kingdom"
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                            "region": "UKI4",
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                            "countryName": "United Kingdom"
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                            "region": "UKI5",
                            "country": "GB",
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            ],
            "contractPeriod": {
                "startDate": "2026-08-13T00:00:00+01:00",
                "endDate": "2028-08-12T23:59:59+01:00",
                "maxExtentDate": "2029-08-12T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "The contract can be extended for a further 12 months subject to written agreement between the parties."
            },
            "hasOptions": true,
            "options": {
                "description": "During the term of the contract, GATL may require the purchase of additional screens. Any additional screens procured under this arrangement will include the associated support and maintenance services and will be incorporated into the contract following successful installation and commissioning. The contract may also be varied to accommodate future modifications, upgrades, enhancements, and updates where these are necessary to support the ongoing operation and functionality of the screens and overall system."
            },
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            ],
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                {
                    "id": "072692-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/072692-2026",
                    "datePublished": "2026-07-31T12:47:19+01:00",
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                    "id": "072699-2026",
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                    "type": "futureSignatureDate",
                    "dueDate": "2026-08-13T23:59:59+01:00",
                    "status": "scheduled"
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            "date": "2026-07-30T00:00:00+01:00"
        }
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    "language": "en"
}