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AULA product development and support

Coventry University

This public procurement record has 3 releases in its history.

Award

24 Aug 2026 at 15:55

UK7 - Contract Details Notice
Award

03 Aug 2026 at 14:55

UK6 - Contract Award Notice
Award

03 Aug 2026 at 14:28

UK5 - Transparency Notice
Summary of the contracting process

Coventry University procured product development and support for its Aula platform. The requirement is to provide long-term stability for the university’s existing annual product-development resourcing model, covering bespoke software development, technical support, production support and product enhancements. The services support a system designed, configured and implemented specifically for the university, including its internal logic, custom-developed components, security architecture and integrations. Work is delivered in the United Kingdom. The procurement is categorised as IT services covering consulting, software development, internet and support. It concerns one completed requirement for the university, rather than separate product or service packages. The buyer is Coventry University, based in Coventry, and the awarded supplier is Singularis Future Serve Pte Ltd, a Singapore-based large organisation.

The procurement has been completed and awarded following a direct award. Coventry University selected Singularis Future Serve Pte Ltd on 3 August 2026 for a gross contract value of USD 6,948,600. The contract was signed on 12 August 2026 and runs from 13 August 2026 to 29 June 2029, with two one-year renewal options extending the maximum period to 29 June 2031. The award followed the university’s assessment that the supplier held exclusive technical knowledge of the bespoke solution, including its configuration, source-code annotations, encrypted integration protocols and security arrangements. Changing supplier was judged to create disproportionate disruption, security, redevelopment, familiarisation and cost risks. Performance measures cover resource availability, production-support response and resolution against service levels, and product-enhancement delivery.

This opportunity indicates recurring demand from Coventry University for a specialist supplier able to develop and support a bespoke Aula platform over a sustained service relationship. A credible future competitor would need demonstrable knowledge of complex custom software, internal system logic, integrations and security architecture, together with the ability to maintain platform integrity while making controlled enhancements. The buyer’s requirements point to three important capability areas: supplying suitably matched technical resources, providing dependable business-as-usual and production support, and delivering product improvements through a structured sprint-based approach. Suppliers would also need robust service management, responsive incident handling and sufficient technical capacity to sustain performance across all three areas. Experience of taking ownership of an incumbent’s bespoke environment, documenting it securely and reducing transition risk would be particularly relevant when this requirement next reaches the market.

How relevant is this notice?

Notice Information

Notice Title

AULA product development and support

Notice Description

To establish long term stability for our current annual Aula Product Development contract resourcing model with Singularis Ventures to a 3+1+1 call-off contract with zero minimum commitment.

Procurement Information

Ownership of Proprietary Solution by the Contracting Authority: While the intellectual property rights of the bespoke solution are formally held by Coventry University, the system is wholly designed, configured, and implemented by the supplier. The supplier retains exclusive knowledge of the internal logic, custom-developed components, and maintains the security architecture of the system. Exclusive Technical Know-how and System Familiarity: The supplier's historic involvement in the design and build phases has resulted in a technical environment that cannot be practically or safely supported or modified by any other economic operator. No alternative supplier has access to the internal configuration, source code annotations, or encrypted integration protocols essential for compliant and secure delivery. Risk and Inefficiency of Change in Supplier: Transferring the contract to another provider would result in disproportionate technical risk, including potential service disruption, loss of system integrity, and elevated security exposure. Additionally, engaging a new supplier would entail duplicative discovery costs, lengthy familiarisation, and likely redevelopment, undermining value for money. Due Diligence: An internal technical and commercial appraisal concluded that no alternative supplier could undertake the services without unacceptable risk, cost, and delay.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06da17
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080502-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£6,948,600 £1M-£10M
Contracts Value
£6,948,600 £1M-£10M

Notice Dates

Publication Date
24 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Aug 20262 months ago
Contract Period
13 Aug 2026 - 29 Jun 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Coventry University
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV1 5FB
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Supplier Information

Number of Suppliers
1
Supplier Name

Singularis Future Serve Pte Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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