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HAC6123 Integrated Information, Advice and Advocacy Service

Tower Hamlets

This public procurement record has 1 release in its history.

Planning

04 Aug 2026 at 08:18

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Tower Hamlets intends to commission an Integrated Information, Advice and Advocacy Service as the front door for adult social care. The service will provide information, advice and general advocacy covering social care, health, wellbeing and social welfare. It will offer early help to residents with multiple needs, including financial difficulties, health needs and requirements for social care support. The provider will screen and support people entering adult social care, direct residents to community services, promote self-help and help manage demand. The intended service is classified as health and social work services (CPV 85000000). Delivery is associated with the United Kingdom, for Tower Hamlets residents and the council’s adult social care pathway. This is one planned service lot, considered suitable for SMEs and voluntary, community or social enterprises.

This procurement is at the planning stage: Tower Hamlets has stated an intention to procure, but this record is not an invitation to tender. The expected route is a competitive tender for a contract of 3+1 years. The estimated value is £3,795,139.20 excluding VAT, or £4,743,924 including VAT. The planned initial contract period is 16 February 2027 to 15 February 2030, with possible extension to 15 February 2031. Tower Hamlets has scheduled preliminary market engagement, with a PME event to be briefed upon expression of interest, expected on 18 August 2026. The buyer expects the next notice to be published on 14 September 2026. The procurement is above the relevant threshold and includes one planned lot with renewal provision.

The work is likely to suit organisations experienced in delivering integrated information, advice, advocacy and early-help services across adult social care, health, wellbeing and welfare. Relevant providers should be able to assess people with multiple and potentially complex needs, give clear advice, provide or arrange general advocacy, and direct residents to appropriate community support. The service also requires an effective screening and support function at the front door to adult social care, helping manage demand, reduce waiting times and prevent avoidable escalation into more costly intervention. Organisations with strong referral networks, community links, self-help approaches and the capacity to coordinate across social care, health and welfare services should prepare. SMEs and voluntary, community or social enterprises are explicitly considered suitable.

How relevant is this notice?

Notice Information

Notice Title

HAC6123 Integrated Information, Advice and Advocacy Service

Notice Description

The Integrated Information, Advice and Advocacy Contract is the integrated front door service for adult social care and provides information, advice and general advocacy around social care, health, wellbeing and social welfare. The service provides early help to residents who often have multiple needs ranging from financial difficulties, health needs and social care support. Acting as the front door for social care, the service provides an effective screening and support function to manage demand into social care. In providing good information and advice, directing people to community services for support and maximising opportunities for residents to help themselves, the service is delivering good outcomes for residents and is significantly reducing the need for more costly social care intervention as well as reducing waiting times for social care intervention. The contract will be a contract for 3+1 years through a competitive tender

Planning Information

PME event to be briefed upon expression of interest

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06da7e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073425-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£3,795,139 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
14 Sep 2026Expired
Award Date
Not specified
Contract Period
16 Feb 2027 - 15 Feb 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tower Hamlets
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E1 1BJ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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