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Citizens Advice Bureau Epsom and Ewell - Specialist Mental Health Advisory Service

NHS SURREY AND SUSSEX INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Award

04 Aug 2026 at 14:39

Award Notice
Summary of the contracting process

NHS Surrey and Sussex Integrated Care Board commissioned a specialist mental health advisory service from Epsom and Ewell Citizens Advice Bureau. The service supports people admitted to hospital and people living in the community with severe or enduring mental health problems, including those under secondary mental health care who cannot be supported by generic Citizens Advice services. Advisers provide information, advice and representation, including early help with debt, housing and benefits issues affecting mental and physical health. The service is delivered across Surrey Downs and East Surrey, with outreach also covering Epsom and Ewell, Reigate and Banstead, Mole Valley and Tandridge. It is a healthcare-related advice and rehabilitation service, delivered through collaboration with NHS, council and voluntary-sector organisations.

This procurement has reached completion through a Provider Selection Regime Direct Award C procedure, without a prior competition. The contract was awarded to Epsom and Ewell Citizens Advice Bureau, an SME, and signed on 31 March 2026. The contract runs from 1 April 2026 to 31 March 2028 and has a value of £82,000, stated as £41,000 per year. The published evaluation emphasised the existing provider’s ability to meet the requirement, with the lot’s criteria assigning 100% to quality and 0% to cost. The wider assessment weighted quality and innovation at 30%, integration and sustainability at 20%, access and health inequalities at 20%, value at 20% and social value at 10%. One bid was recorded.

This outcome indicates demand for specialist advice integrated with secondary mental health services, covering both inpatient and community settings. A credible future competitor would need experience supporting people with severe and enduring mental health conditions, including crisis or imminent-crisis situations, and the ability to provide advice and representation on debt, housing and welfare benefits. Strong partnership working with NHS services, councils, food banks and voluntary organisations would be important, as would evidence of reaching underserved and multiply disadvantaged communities. Relevant strengths include inclusive outreach, use of data to identify access gaps, early intervention, and measurable effects on health inequalities and financial resilience. A cost-effective operating model using trained volunteers, additional funding, local skills development and social value would also align with the buyer’s assessment approach.

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Notice Information

Notice Title

Citizens Advice Bureau Epsom and Ewell - Specialist Mental Health Advisory Service

Notice Description

Citizens Advice Bureau Epsom and Ewell provide a specialist advisory service directly to people admitted as an inpatient and deliver a service to clients with mental problems in the community predominantly those under the care of secondary care mental health services, that are unable to be supported by more generic community services, namely the Citizens advice. This service covers Surrey Downs and East Surrey.

Lot Information

Lot 1

Citizens Advice Bureau Epsom and Ewell provide a specialist advisory service directly to people admitted as an inpatient and deliver a service to clients with mental problems in the community predominantly those under the care of secondary care mental health services, that are unable to be supported by more generic community services, namely the Citizens advice. Surrey and Sussex ICB intends to award Citizens Advice Bureau Epsom and Ewell a contract following direct award process C. The approximate lifetime value of the contract will be PS82,000 (PS41,000 per annum) over the two year term, from 1st April 2026 until 31st March 2028. This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

Procurement Information

This is a Provider Selection Regime (PSR) contract award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06db6c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073763-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312500 - Rehabilitation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£82,000 Under £100K

Notice Dates

Publication Date
4 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SURREY AND SUSSEX INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEWES
Postcode
BN7 2FZ
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
TLJ25 West Surrey
Local Authority
Lewes
Electoral Ward
Lewes Bridge
Westminster Constituency
Lewes

Supplier Information

Number of Suppliers
1
Supplier Name

Epsom and Ewell Citizens Advice Bureau

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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