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Citizens Advice Bureau Runnymede and Spelthorne - Specialist Mental Health Advisory Service

NHS SURREY AND SUSSEX INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Award

04 Aug 2026 at 14:41

Award Notice
Summary of the contracting process

NHS Surrey and Sussex Integrated Care Board commissioned a specialist mental health advice service for North West Surrey. The service provides advice directly to people admitted as inpatients and to people with mental health problems living in the community, particularly those receiving secondary-care mental health support and unable to use more general Citizens Advice services. The work is a specialist rehabilitation and advisory service, including support with welfare benefits, housing, debt, employment and other issues affecting financial security, wellbeing and health. Delivery involves support for vulnerable and economically disadvantaged residents, with referral links across local health, community and advice services. The appointed provider is Runnymede and Spelthorne Citizens Advice Bureau, based in Addlestone.

The procurement is complete and was awarded through Direct Award Process C under the Health Care Services (Provider Selection Regime) Regulations 2023, without a prior call for competition. The contract was signed on 31 March 2026 and has a stated value of £94,836. The published service term runs from 1 April 2024 to 31 March 2028, with an indicated annual value of £47,418. Runnymede and Spelthorne Citizens Advice Bureau is the active award recipient. The decision relied on the existing provider’s satisfactory performance and expected ability to continue to meet requirements; quality was weighted at 100% and cost at 0%. One bid was recorded, and the arrangement has no extension option.

This opportunity demonstrates demand for specialist advice integrated with secondary-care mental health services in North West Surrey. A credible future provider would need demonstrable expertise in welfare benefits, housing and debt advice, particularly for people with complex mental health and social needs. Important capabilities include safeguarding, identifying financial and social risks, structured supervision, case review, outcome tracking and continuous quality monitoring. Providers should be able to work effectively with NHS services, councils, GP practices, community organisations, social prescribing teams and advice networks, while maintaining reliable referral pathways. Flexible outreach and remote-access delivery, capacity to respond to changing demand, accredited advice standards, a blended workforce and effective volunteer involvement would strengthen competitiveness.

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Notice Information

Notice Title

Citizens Advice Bureau Runnymede and Spelthorne - Specialist Mental Health Advisory Service

Notice Description

Citizens Advice Bureau Runnymede and Spelthorne provide a specialist advisory service directly to people admitted as an inpatient and deliver a service to clients with mental problems in the community predominantly those under the care of secondary care mental health services, that are unable to be supported by more generic community services, namely the Citizens advice. This service covers North West Surrey.

Lot Information

Lot 1

Citizens Advice Bureau Runnymede and Spelthorne provide a specialist advisory service directly to people admitted as an inpatient and deliver a service to clients with mental problems in the community predominantly those under the care of secondary care mental health services, that are unable to be supported by more generic community services, namely the Citizens advice. This service covers North West Surrey. Surrey and Sussex ICB intends to award Citizens Advice Bureau South West Surrey, an existing provider, a contract following direct award process C. The approximate lifetime value of the contract will be PS94,836 (PS47,418 per annum) over the two year term[AB3.1], from 1st April 2024 until 31st March 2028. This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

Procurement Information

This is a Provider Selection Regime (PSR) contract award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06db6e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073766-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312500 - Rehabilitation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£94,836 Under £100K

Notice Dates

Publication Date
4 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SURREY AND SUSSEX INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEWES
Postcode
BN7 2FZ
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
TLJ25 West Surrey
Local Authority
Lewes
Electoral Ward
Lewes Bridge
Westminster Constituency
Lewes

Supplier Information

Number of Suppliers
1
Supplier Name

Runnymede and Spelthorne Citizens Advice Bureau

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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