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HALO ITSM

London Borough of Haringey

This public procurement record has 1 release in its history.

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05 Aug 2026 at 12:32

UK7 - Contract Details Notice
Summary of the contracting process

The London Borough of Haringey procured information technology services for HALO ITSM, a business-critical IT service management system supporting essential council operations. The system is used across multiple council departments and has been extensively tailored with bespoke workflows. The requirement covers the continued provision of this service management capability for the council’s operational needs. Delivery is across the United Kingdom. The procurement is relevant to suppliers providing IT service management platforms, support and associated information technology services, particularly those able to operate and maintain a system embedded in several public-sector departments and adapted to organisation-specific workflows. The contracting authority is the London Borough of Haringey, based in London.

The procurement has been completed and awarded through a direct below-threshold procedure without competition. One lot was awarded to Halo Service Solutions Ltd. The contract was signed on 2 June 2026 and runs from 2 June 2026 to 15 September 2027. Its value is £134,352 excluding VAT, or £161,222.40 including VAT. The award is active and the contract is active. The requirement was evaluated through a non-competitive direct route rather than an open tender. Halo Service Solutions Ltd is the selected supplier for the HALO ITSM information technology services. The contract period defines the planned service delivery term for the council’s business-critical system and its bespoke workflows across multiple departments.

This procurement demonstrates established demand from a London local authority for a business-critical IT service management system used across multiple departments. A credible future competitor would need strong capability in IT service management technology and the operational support of a platform that underpins essential council functions. Experience of configuring and maintaining bespoke workflows would be important, as would the ability to support different departmental requirements within one shared system. Suppliers should be able to provide reliable service continuity, understand public-sector operating environments and manage a system that has become embedded in council processes. The awarded supplier is an SME, showing that delivery of this type of requirement can be undertaken by a focused specialist rather than only by a large systems integrator.

How relevant is this notice?

Notice Information

Notice Title

HALO ITSM

Notice Description

HALO ITSM is a business-critical system that supports essential Council operations and enables efficient service management across key areas. It is used by multiple departments and has been extensively tailored through bespoke workflows.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06dc4e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074154-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£134,352 £100K-£500K

Notice Dates

Publication Date
5 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Jun 2026 - 15 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Haringey
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N22 7TR
Postcode Area
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Haringey
Electoral Ward
Woodside
Westminster Constituency
Southgate and Wood Green

Supplier Information

Number of Suppliers
1
Supplier Name

Halo Service Solutions Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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