Tender

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

NHS111 Select Mental Health (MHO) - Transformation. VCSE Support Service

Surrey and Borders Partnership NHS Foundation Trust

This public procurement record has 2 releases in its history.

TenderUpdate

12 Aug 2026 at 12:15

Tender Notice
Planning

06 Aug 2026 at 14:58

Planning Notice
Summary of the contracting process

Sussex Partnership NHS Foundation Trust is procuring a voluntary, community and social enterprise support service for NHS111 Select Mental Health (MHO), an all-age telephone crisis service. The service provides 24/7 telephone support for people and carers in self-defined mental health crisis, urgent advice and triage for professionals, mental health support and risk assessment, brief clinical interventions, and signposting to longer-term health and social care. It will also incorporate the Compassionate Call Service, providing follow-up 72 hours after A&E presentations involving self-harm, anxiety or low mood. The service will work within the wider multidisciplinary team alongside clinical, peer-support and recovery staff. Delivery will be across Worthing in West Sussex and Seaford in East Sussex, serving Sussex and Brighton & Hove.

The procurement has reached tender: the buyer invited offers using an intended Provider Selection Regime approach and plans to award through the most suitable provider process. The estimated total value is £10,500,000. The contract is expected to commence on 1 November 2026, allowing recruitment, induction and mobilisation, with service commencement planned for 1 March 2027. The requirement is presented as one contract using a lead-provider model. VCSE organisations may collaborate, but one provider must submit the response on behalf of the group and provide assurances about the co-working arrangements. The service is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. The stated evaluation basis is suitability of the provider under the most suitable provider process.

This opportunity suits VCSE organisations able to provide peer-support and recovery staff for a mental health crisis service, working alongside clinical colleagues and under the day-to-day line management structures of Sussex Partnership NHS Foundation Trust. The requirement is for up to 35 whole-time-equivalent peer support and recovery workers, so bidders need recruitment, mobilisation and workforce-management capacity at that scale. Staff must live and work within Sussex and Brighton & Hove, and peer workers should have relevant experience of Sussex services. Organisations can bid together where a single provider takes the lead, making the opportunity relevant to partnerships that can combine local mental health, peer-support and recovery expertise while presenting one accountable delivery model across Worthing and Seaford.

How relevant is this notice?

Notice Information

Notice Title

NHS111 Select Mental Health (MHO) - Transformation. VCSE Support Service

Notice Description

NHS111 Select Mental Health (MHO) - Transformation. VCSE Support Service

Lot Information

Lot 1

NHS111 Select Mental Health (MHO) is an all-age telephone support crisis line for people in self-defined crisis and incorporates a clinician support line. The service currently operates 24/7 and provides telephone support to people of all ages and carers of people in self-defined crisis, along with urgent advice, support and triage for professionals needing support for people in their care, including, but not limited to, the Police, Staying Well Services, SECAmb and GPs.

Mental health support and risk assessment is provided to people who present in mental health crisis, who are then provided with brief clinical interventions to manage the situation and sign-posted to the most appropriate longer-term health and social care support. The service is universal, and a broad definition of mental health crisis is applied. The service does not provide ongoing treatment.

A review of NHS111 (MHO) provision in Sussex highlighted that there is insufficient capacity within the existing service to fully manage the demand within reasonable call wait times (and reducing dropped calls).

The review also recommended the integration of the Compassionate Call Service into NHS111 (MHO) This telephone service, providing follow-up 72-hours after a person presenting with self-harm, anxiety or low mood at A&E has been a successful stand-alone initiative that was set up in 2020. The service supports preventing reattendance at A&E or contact with emergency services and fits within the enhanced clinical model for NHS111 (MHO).

The Service promotes empowerment of service users by giving them the opportunity to identify their own needs, make their own choices about what will help them, develop their own coping skills and develop a recovery plan. The Service encourages callers to draw on their own strengths and to develop resilience and coping strategies to manage any future crises.

The Service is delivered by a MDT consisting of clinical staff, peer support, and recovery workers. The clinical staff are employed by SPFT with the peer support and recovery workers being employed and provided by VCSE organisations, working within and under day-to-day SPFT line management structures.

This procurement is to obtain the support and provision of up a VCSE organisation that will provide up to 35WTE peer support and recovery workers.

The Provider will deliver the services across 2 sites, one in West Sussex (Worthing) and one in East Sussex (Seaford).

VCSE Providers may choose to work together to provide a single bid, however there will be one contract utilising a Lead Provider approach. Responses will be made by one Provider on behalf of any collaborating organisations and assurances of co-working arrangements will be sought.

Staff will live and work within the boundaries of Sussex and Brighton & Hove. Peer workers should have relevant experience of Sussex services.

The Contract is expected to Commence on the 1st November 2026. This will allow Provider(s) to recruit staff accordingly, and for those staff to join with induction and mobilisation processes in conjunction with SPFT staff.

The Service commencement will be the 1st March 2027. Additional information: 'This is a Provider Selection Regime (PSR) intended approach notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

Details of the award decision-makers.
Chief Strategy and Partnerships Officer & Deputy Chief Executive

Managing Director - Brighton and Hove Division

Head of Programme - MH Urgent & Emergency Care, HIU and Inpatient Transformation

Associate Clinical Director - Brighton & Hove Division


Senior Finance Business Partner
Service Manager NHS 111/ Mental Health Option


Project Manager Transformation and Change Team

Senior Project Manager - MH UEC Transformation Programme

Senior Category Manager Healthcare/Clinical Procurement


Deputy Director - Contracts


The intention is to award a contract using the most suitable provider process."

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06de05
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076715-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£10,500,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
20 Nov 20262 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Surrey and Borders Partnership NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEATHERHEAD
Postcode
KT22 7AD
Postcode Area
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
TLJ2 Surrey, East and West Sussex
Local Authority
Mole Valley
Electoral Ward
Leatherhead North
Westminster Constituency
Epsom and Ewell

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...