Notice Information
Notice Title
NHS111 Select Mental Health (MHO) - Transformation. VCSE Support Service
Notice Description
NHS111 Select Mental Health (MHO) - Transformation. VCSE Support Service
Lot Information
Lot 1
NHS111 Select Mental Health (MHO) is an all-age telephone support crisis line for people in self-defined crisis and incorporates a clinician support line. The service currently operates 24/7 and provides telephone support to people of all ages and carers of people in self-defined crisis, along with urgent advice, support and triage for professionals needing support for people in their care, including, but not limited to, the Police, Staying Well Services, SECAmb and GPs.
Mental health support and risk assessment is provided to people who present in mental health crisis, who are then provided with brief clinical interventions to manage the situation and sign-posted to the most appropriate longer-term health and social care support. The service is universal, and a broad definition of mental health crisis is applied. The service does not provide ongoing treatment.
A review of NHS111 (MHO) provision in Sussex highlighted that there is insufficient capacity within the existing service to fully manage the demand within reasonable call wait times (and reducing dropped calls).
The review also recommended the integration of the Compassionate Call Service into NHS111 (MHO) This telephone service, providing follow-up 72-hours after a person presenting with self-harm, anxiety or low mood at A&E has been a successful stand-alone initiative that was set up in 2020. The service supports preventing reattendance at A&E or contact with emergency services and fits within the enhanced clinical model for NHS111 (MHO).
The Service promotes empowerment of service users by giving them the opportunity to identify their own needs, make their own choices about what will help them, develop their own coping skills and develop a recovery plan. The Service encourages callers to draw on their own strengths and to develop resilience and coping strategies to manage any future crises.
The Service is delivered by a MDT consisting of clinical staff, peer support, and recovery workers. The clinical staff are employed by SPFT with the peer support and recovery workers being employed and provided by VCSE organisations, working within and under day-to-day SPFT line management structures.
This procurement is to obtain the support and provision of up a VCSE organisation that will provide up to 35WTE peer support and recovery workers.
The Provider will deliver the services across 2 sites, one in West Sussex (Worthing) and one in East Sussex (Seaford).
VCSE Providers may choose to work together to provide a single bid, however there will be one contract utilising a Lead Provider approach. Responses will be made by one Provider on behalf of any collaborating organisations and assurances of co-working arrangements will be sought.
Staff will live and work within the boundaries of Sussex and Brighton & Hove. Peer workers should have relevant experience of Sussex services.
The Contract is expected to Commence on the 1st November 2026. This will allow Provider(s) to recruit staff accordingly, and for those staff to join with induction and mobilisation processes in conjunction with SPFT staff.
The Service commencement will be the 1st March 2027. Additional information: 'This is a Provider Selection Regime (PSR) intended approach notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
Details of the award decision-makers.
Chief Strategy and Partnerships Officer & Deputy Chief Executive
Managing Director - Brighton and Hove Division
Head of Programme - MH Urgent & Emergency Care, HIU and Inpatient Transformation
Associate Clinical Director - Brighton & Hove Division
Senior Finance Business Partner
Service Manager NHS 111/ Mental Health Option
Project Manager Transformation and Change Team
Senior Project Manager - MH UEC Transformation Programme
Senior Category Manager Healthcare/Clinical Procurement
Deputy Director - Contracts
The intention is to award a contract using the most suitable provider process."
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-06de05
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/074831-2026
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
- CPV Codes
85100000 - Health services
Notice Value(s)
- Tender Value
- £10,500,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Aug 20265 days ago
- Submission Deadline
- Not specified
- Future Notice Date
- 20 Nov 20264 months to go
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LEATHERHEAD
- Postcode
- KT22 7AD
- Post Town
- Kingston upon Thames
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ26 East Surrey
- Delivery Location
- TLJ2 Surrey, East and West Sussex
-
- Local Authority
- Mole Valley
- Electoral Ward
- Leatherhead North
- Westminster Constituency
- Epsom and Ewell
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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