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Digital Telephony Solution

BERNICIA GROUP

This public procurement record has 1 release in its history.

Award

06 Aug 2026 at 14:35

Award Notice
Summary of the contracting process

The procurement process, initiated as a tender by Bernicia Group, involved a contracting process titled "Digital Telephony Solution," within the telecommunications services industry. Located in Ashington, UK (region UKC), the procurement was classified under CPV code 64200000, focusing on replacing existing telephony systems with digital solutions and integrating them with IT environments. The procurement reached the award stage, concluding on 6th August 2026, and was conducted under a limited procedure without prior publication of a call for competition, facilitated by the Crown Commercial G-Cloud 14 Framework. The awarded contract to Zoom Communications Inc, valued at £1,250,000, was signed on the same date, reflecting the 'complete' status of the tender process.

This tender presents a valuable business opportunity, particularly for companies involved in telecommunications services, and those capable of providing digital telephony solutions that integrate seamlessly with IT systems like Salesforce. The opportunity was seized by a large supplier, Zoom Communications Inc, indicating a demand for robust, scalable solutions in this domain. Businesses that can offer unique, integrated technology solutions, especially those with experience in handling comprehensive digital transformation projects, would find such contracts conducive to growth, given the trending shift towards digital infrastructure modernization within public sector organizations like Bernicia Group.

How relevant is this notice?

Notice Information

Notice Title

Digital Telephony Solution

Notice Description

To provide a telecommunications solution to replace existing systems and to include a soft phone option for general users and a contact centre solution which will integrate into our IT environment.

Lot Information

Lot 1

Bernicia is looking for a solution to replace our current desk phones with a digital solution and to incorporate our contact centre. The solution must be compatible with Salesforce to allow seamless integration with our CRM system.

Procurement Information

This contract has been awarded following a mini competition completed under the Crown Commercial G-Cloud 14 Framework reference RM1557.14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06de26
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074882-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,250,000 £1M-£10M

Notice Dates

Publication Date
6 Aug 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
5 Aug 2026Yesterday
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BERNICIA GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ASHINGTON
Postcode
NE6 3XF
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Walker
Westminster Constituency
Newcastle upon Tyne East and Wallsend

Supplier Information

Number of Suppliers
1
Supplier Name

ZOOM COMMUNICATIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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