Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Digital Telephony Solution

Bernicia Group

This public procurement record has 1 release in its history.

Award

06 Aug 2026 at 15:35

Award Notice
Summary of the contracting process

Bernicia Group procured a telecommunications service to replace its existing desk-phone systems with a digital telephony solution. The requirement includes a softphone option for general users and a contact-centre solution integrated with Bernicia’s IT environment. The solution must also be compatible with Salesforce to provide seamless customer relationship management integration. The work is for delivery in North East England, with Bernicia based in Ashington. The procurement falls within telecommunications services and was structured as a single requirement covering digital telephony, contact-centre capability, CRM integration and replacement of current telephony equipment. It is relevant to providers of business telephony platforms, hosted or cloud communications, contact-centre systems, softphone services and associated systems integration, particularly those able to support a housing organisation’s operational communications environment.

The procurement is complete and has been awarded. Bernicia Group used a limited award procedure without a prior call for competition, following a mini-competition under the Crown Commercial G-Cloud 14 Framework (RM1557.14). Five bids were recorded, and price was the stated award criterion. The award for the Digital Telephony Solution was made to Zoom Communications Inc, with an awarded contract value of £1,250,000. The contract was signed on 6 August 2026 and is recorded as active. The procurement’s single lot is recorded as cancelled, while the related award and contract are active. The requirement was covered by the Government Procurement Agreement. No contract duration or award date is recorded separately from the contract signing date, so the available outcome information is the supplier, signed date and contract value.

This award demonstrates substantial demand from Bernicia Group for integrated digital communications rather than standalone desk-phone supply. A future competitor would need to provide a complete telephony environment covering desk-phone replacement, softphones for general users and a contact-centre service, with dependable integration into an existing IT environment and Salesforce CRM. The procurement route also shows that framework access and the ability to compete through a Crown Commercial G-Cloud mini-competition are commercially relevant. The selected supplier is a large telecommunications technology provider, indicating that credible competitors will need sufficient delivery capacity, mature platform capability and experience of implementing communications systems at organisational scale. Providers strongest in cloud telephony, contact-centre integration, Salesforce compatibility and transition from legacy systems are best aligned to this buyer’s requirement.

How relevant is this notice?

Notice Information

Notice Title

Digital Telephony Solution

Notice Description

To provide a telecommunications solution to replace existing systems and to include a soft phone option for general users and a contact centre solution which will integrate into our IT environment.

Lot Information

Lot 1

Bernicia is looking for a solution to replace our current desk phones with a digital solution and to incorporate our contact centre. The solution must be compatible with Salesforce to allow seamless integration with our CRM system.

Procurement Information

This contract has been awarded following a mini competition completed under the Crown Commercial G-Cloud 14 Framework reference RM1557.14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06de26
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074882-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,250,000 £1M-£10M

Notice Dates

Publication Date
6 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
6 Aug 20262 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Bernicia Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ASHINGTON
Postcode
NE6 3XF
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Walker
Westminster Constituency
Newcastle upon Tyne East and Wallsend

Supplier Information

Number of Suppliers
1
Supplier Name

Zoom Communications Inc

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...