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HMPO Future Digital Services - Customer Facing

Home Office

This public procurement record has 1 release in its history.

AwardUpdate

07 Aug 2026 at 15:20

Award Notice
Summary of the contracting process

The Home Office procured customer-facing digital services under the HMPO Future Digital Services requirement. The work falls within IT services, covering consulting, software development, internet services and support. It concerns an extension with uplift to existing customer-facing digital service provision, rather than a separate supply of goods or construction works. Delivery is associated with London. The requirement is relevant to suppliers that provide public-sector digital services and can support customer-facing technology at national government level. The buying organisation is the Home Office, based at 2 Marsham Street, London. The selected supplier is based in Belfast, while the service delivery location is London.

This procurement has reached the award stage. It used one lot, described as “Extension with uplift”, and the award is active. Kainos Software Limited was selected as supplier. The contract was signed on 9 August 2021 and has a value of £43,900,000. The contract period runs to 8 August 2027. The underlying lot period ended on 8 August 2026. The contract includes an amendment for the extension with uplift. The stated reason was that scope elements not apparent at the outset created unexpected requirements and associated costs, circumstances the contracting authority could not reasonably have foreseen. The award relates to the customer-facing digital services requirement.

This award demonstrates substantial, continuing Home Office demand for customer-facing digital services covering software development, consulting, internet services and support. Competitors seeking comparable government work would need an established digital delivery capability spanning service design or consultancy, software engineering, online platforms and ongoing operational support. They would also need the capacity to manage an extended service with changing requirements and additional costs arising from scope developments. The selected supplier is a large IT business, indicating that credible providers for this requirement need sufficient organisational scale, delivery resilience and experience supporting complex public-sector services. Suppliers with strong government assurance, dependable support operations and the ability to work with the Home Office’s customer-facing systems would be well placed when similar work returns to market.

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Notice Information

Notice Title

HMPO Future Digital Services - Customer Facing

Notice Description

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06df5b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075399-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£43,900,000 £10M-£100M

Notice Dates

Publication Date
7 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Aug 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLI London
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

Kainos Software Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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