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Work Force Management Solution

NHS Business Services Authority

This public procurement record has 1 release in its history.

Award

11 Aug 2026 at 12:30

Award Notice
Summary of the contracting process

The NHS Business Services Authority procured a workforce management software solution for its services. The requirement covers a system capable of maintaining business continuity, improving existing processes, driving operational efficiencies, increasing performance and generating new data insights. It is intended to support NHSBSA services that rely on workforce management to manage and deliver outputs for customers. The procurement is for an IT software package rather than construction or physical goods. Delivery is associated with the North East of England, with NHSBSA based in Newcastle upon Tyne. The buying organisation is a public-sector health body, so suppliers should understand the operational, continuity and service-management needs of NHS services and the importance of dependable systems supporting customer-facing outputs.

This procurement has been awarded following a limited call-off from the G-Cloud framework, using an award procedure without prior publication of a competition notice. The single lot is recorded as cancelled, but the associated award is active and the contract is active. Verint Systems UK Limited was selected as supplier. One bid was received, and none came from an SME. The award date is not stated. The contract was signed on 20 July 2026 for £2,958,346.52 including the recorded contract value; the contract period is not stated. The published award criterion was price. The procurement fell outside the stated directive scope, with the procedure rationale identifying the G-Cloud call-off route. The award relates to the workforce management software requirement described above.

This outcome demonstrates a substantial NHSBSA requirement for an enterprise workforce management platform, delivered through the G-Cloud framework and awarded to a large specialist supplier. Competitors seeking similar work with this buyer would need a credible software product, strong implementation and support capability, and evidence that the system can protect business continuity while improving workforce processes and operational efficiency. Relevant suppliers should be able to provide reliable data, reporting and insight features, support services that sustain NHS operations, and performance at the scale required for customer-facing public services. The single bid and absence of SME participation suggest that framework access, specialist experience and the capacity to manage a large public-sector deployment may be important when this type of requirement is next considered.

How relevant is this notice?

Notice Information

Notice Title

Work Force Management Solution

Notice Description

To procure a suitable workforce management solution that is capable of ensuring business continuity, improving our current processes, drive efficiencies and improved performance providing new data insights and continue to support the NHSBSA services reliant on the system to manage and deliver best in class outputs to customers.

Lot Information

Lot 1

To procure a suitable workforce management solution that is capable of ensuring business continuity, improving our current processes, drive efficiencies and improved performance providing new data insights and continue to support the NHSBSA services reliant on the system to manage and deliver best in class outputs to customers.

Procurement Information

Call off from G-Cloud

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e140
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076193-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,958,346 £1M-£10M

Notice Dates

Publication Date
11 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Jul 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Business Services Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE15 8NY
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC22 Tyneside
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

Verint Systems UK Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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