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Emergency Communications Operation

The Police and Crime Commissioner for Leicestershire

This public procurement record has 1 release in its history.

Award

12 Aug 2026 at 10:18

Award Notice
Summary of the contracting process

The Police and Crime Commissioner for Leicestershire procured an emergency communications operation for the Force. The requirement is a cloud-based voice, contact centre and call-recording service, classified as communications equipment installation services (CPV 51300000). The solution is intended to replace reliance on ageing communications infrastructure, improve resilience and support future operational requirements, including the Emergency Services Network and Integrated Communications Control System. It also avoids further short-term spending on legacy systems. The work supports policing and public safety operations associated with the Force and is linked to the buyer based in Leicester. The requirement concerns an integrated communications platform rather than standalone equipment supply or a general telecommunications service.

The procurement is complete and was awarded through a limited procedure without prior publication of a competition, using a direct award from the CCS Framework. Price was the stated award criterion. Virgin Media Business Limited was selected as supplier, with one bid recorded. The contract value is £2.6 million including the stated currency of GBP. The contract was signed on 30 July 2026 and is recorded as active. The tender was structured as one lot, which is recorded as cancelled, while the related award and contract are active. The published outcome therefore identifies Virgin Media Business Limited as the contracted provider for the emergency communications requirement. No contract end date or duration is stated in the procurement outcome.

This outcome indicates demand from a police force for resilient, cloud-based communications integrating voice, contact-centre and recording functions. Suppliers competing for comparable public-sector requirements would need to demonstrate capability in communications-platform delivery, installation and integration, rather than offering isolated connectivity or hardware. Relevant experience would include migrating organisations away from ageing infrastructure, maintaining operational resilience and supporting secure, dependable communications in public-safety environments. Credibility would also depend on understanding the Emergency Services Network and Integrated Communications Control System, or equivalent future-facing emergency communications requirements. Businesses should be able to deliver a joined-up service covering voice, contact-centre operations and recording, with sufficient scale and technical capacity for a force-wide deployment and the governance expected by a policing authority.

How relevant is this notice?

Notice Information

Notice Title

Emergency Communications Operation

Notice Description

Cloud-based voice, contact centre and recording capability aligned to the Force's strategic direction.

Lot Information

Lot 1

The solution delivers a cloud-based voice, contact centre and recording capability aligned to the Force's strategic direction. It reduces reliance on ageing infrastructure, improves resilience, supports future requirements (including ESN and ICCS), and avoids further short-term expenditure on legacy systems.

Procurement Information

Direct award from CCS Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e213
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076548-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

51 - Installation services (except software)

CPV Codes

51300000 - Installation services of communications equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,600,000 £1M-£10M

Notice Dates

Publication Date
12 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20264 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Police and Crime Commissioner for Leicestershire
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE19 2BX
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF2 Leicestershire, Rutland and Northamptonshire
Local Authority
Blaby
Electoral Ward
Enderby
Westminster Constituency
South Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

Virgin Media Business Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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