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Microsoft Dynamics 365 Support and Managed Service for BCP Council

Bournemouth, Christchurch and Poole Council

This public procurement record has 1 release in its history.

Award

12 Aug 2026 at 16:05

Award Notice
Summary of the contracting process

Bournemouth, Christchurch and Poole Council procured third-party Microsoft Dynamics 365 support and managed services for its critical business systems. The requirement covers Microsoft Dynamics 365 Finance & Operations, supporting HR and finance functions, and Dynamics 365 Customer Engagement. Services are intended to maintain availability, resilience and continuity across these systems. The work is classified as system and support services and is delivered for the Council in Bournemouth, Christchurch and Poole. The procurement was structured around software support. This is a specialist managed-service requirement for suppliers with practical expertise in supporting Microsoft Dynamics 365 environments, particularly combined Finance & Operations and Customer Engagement deployments used for essential council operations.

The procurement has been awarded and the contract is active. Bournemouth, Christchurch and Poole Council awarded the contract to KPMG LLP for £214,000, and the contract was signed on 1 April 2026. The Council used a limited procedure: a direct award without prior publication of a competition under the CCS G-Cloud 14 Framework, Lot 3 for cloud support. The stated rationale was that KPMG was the incumbent provider and held detailed knowledge of the Council’s Dynamics 365 environments, making continuity important and reducing transfer risks. One bid was recorded. The software-support lot was evaluated on price, although the direct-award route meant there was no prior call for competition. The contract duration and award date are not stated.

This procurement demonstrates demand from a local authority for ongoing, third-party support of a complex Microsoft Dynamics 365 estate spanning Finance & Operations, HR, finance and Customer Engagement. A credible competitor for a future requirement would need demonstrable capability in Dynamics 365 support and managed services, with the technical depth to maintain availability, resilience and continuity in business-critical systems. Experience across both D365F&O and D365CE would be particularly relevant, as would the ability to understand existing configurations, integrations and operational dependencies quickly. Suppliers should also be able to provide reliable service continuity and manage the risks of transition from an incumbent provider. Familiarity with public-sector cloud-support frameworks, including G-Cloud, would support participation through the route used here.

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Notice Information

Notice Title

Microsoft Dynamics 365 Support and Managed Service for BCP Council

Notice Description

Third-party Microsoft Dynamics 365 support and managed services to ensure availability, resilience and continuity of critical HR & Finance systems (D365F&O); and our Customer Engagement solution (D365CE).

Procurement Information

The contract was awarded by direct award under the CCS G-Cloud 14 Framework (Lot 3 Cloud Support). KPMG is the incumbent provider and has detailed knowledge of the Council's Microsoft Dynamics 365 Finance & Operations and Customer Engagement environments. Continued use of KPMG ensures service continuity and minimises operational and technical risks associated with transferring support of business-critical systems to an alternative provider.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e2f3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076929-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£214,000 £100K-£500K

Notice Dates

Publication Date
12 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Apr 20264 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Bournemouth, Christchurch and Poole Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOURNEMOUTH
Postcode
BH2 6DY
Postcode Area
Bournemouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK63 Bournemouth, Christchurch and Poole
Delivery Location
TLK24 Bournemouth, Christchurch and Poole
Local Authority
Bournemouth, Christchurch and Poole
Electoral Ward
Bournemouth Central
Westminster Constituency
Bournemouth West

Supplier Information

Number of Suppliers
1
Supplier Name

KPMG LLP

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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