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0300 Phone number

Financial Conduct Authority

This public procurement record has 1 release in its history.

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13 Aug 2026 at 11:58

UK7 - Contract Details Notice
Summary of the contracting process

The Financial Conduct Authority procured an 0300 telephone number service for consumers contacting it about motor finance. The requirement is a telecommunications service covering telephone and data transmission services, centred on providing a public-facing contact route for FCA consumers. The buying organisation is the Financial Conduct Authority, a central government public authority based at 12 Endeavour Square, London. The service supports consumer communications with the regulator rather than an internal telephony function. Businesses relevant to this requirement include telecommunications operators and service providers able to supply and maintain 0300 numbering and associated voice communications for a public authority and its consumers.

The procurement is complete and was awarded directly to British Telecommunications Plc. The route was a below-threshold direct award without competition. The award is active and the contract was signed on 19 March 2026. The contract runs from 27 March 2026 to 25 March 2028. Its value is £79,999.68 excluding VAT and £99,999.60 including VAT. The award covers one lot and the supplier is British Telecommunications Plc. Evaluation and selection were therefore conducted through a direct-award process rather than a competitive tender. The requirement was treated as a services procurement for telephone and data transmission services, with the awarded contract linked to the FCA’s 0300 consumer contact number for motor-finance matters.

This award shows that the FCA purchases a dedicated consumer telephone-number service for a defined regulatory contact function. A supplier competing for a comparable future requirement would need established telecommunications capability, including the ability to provide and manage 0300 numbering and reliable voice connectivity. It would also need sufficient operational capacity to support consumer-facing contact at a central government regulator, maintain service continuity and handle the practical requirements of a public authority customer. Experience delivering telephone and data transmission services at comparable organisational scale would strengthen credibility. The successful supplier was a large telecommunications company, indicating that dependable infrastructure, resilience and contract-management capacity are important considerations for this buyer.

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Notice Information

Notice Title

0300 Phone number

Notice Description

Procurement of an 0300 number for consumers contacting the FCA with regards to their Motor Finance

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e37b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077185-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64210000 - Telephone and data transmission services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£79,999 Under £100K

Notice Dates

Publication Date
13 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Mar 20265 months ago
Contract Period
27 Mar 2026 - 25 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Conduct Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

British Telecommunications Plc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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