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Provision of case management system and associated services

East Hampshire District Council

This public procurement record has 1 release in its history.

Award

13 Aug 2026 at 12:28

Award Notice
Summary of the contracting process

East Hampshire District Council procured a case management system and associated services through the NHS Shared Business Services framework 10521. The requirement is classified as software packages and information systems, covering the provision of the system and related services for the council’s case management needs. Delivery is associated with East Hampshire District, with the council based in Petersfield, Hampshire. The contracting authority is East Hampshire District Council, a local authority. The requirement was treated as a goods procurement, although the associated services mean that relevant software suppliers, implementation specialists and support providers may all find the subject matter relevant.

The procurement has been awarded following a limited procedure without prior publication of a call for competition. It was a direct award through NHS-SBS framework 10521, with evaluation based on price. One bid was recorded for the lot. Netcall Technology Ltd was selected as supplier, and the contract is active. The contract value is £514,228. It was signed on 3 August 2026. The procurement is recorded as complete, while the associated lot is marked cancelled. The award itself is recorded as active, so the published outcome identifies Netcall Technology Ltd as the selected supplier and does not show a cancelled award.

This outcome demonstrates demand from East Hampshire District Council for a substantial case management software solution supported through an established public-sector framework. A credible competitor for a future requirement of this type would need a mature case management platform, the ability to provide associated implementation and support services, and a route to supply through the relevant framework or another compliant procurement route. Suppliers should be able to demonstrate reliable delivery of software and information systems to a local authority, understand public-sector casework requirements, and compete on price as well as technical suitability. The incumbent is an SME technology supplier, indicating that capability and framework access need not be limited to the largest providers.

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Notice Information

Notice Title

Provision of case management system and associated services

Notice Description

Provision of case management system and associated services - procured via NHS - SBS framework 10521

Lot Information

Lot 1

Provision of case management system and associated services - procured via NHS - SBS framework 10521

Procurement Information

Direct award via NHS - SBS 10521 framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e389
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077209-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£514,228 £500K-£1M

Notice Dates

Publication Date
13 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Aug 20263 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Hampshire District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PETERSFIELD
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLJ3 Hampshire and Isle of Wight
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

Netcall Technology Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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