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W5045 Walsall Connected

Walsall Council

This public procurement record has 1 release in its history.

Tender

14 Aug 2026 at 18:06

UK4 - Tender Notice
Summary of the contracting process

Walsall Council is procuring Walsall Connected, a digital, social and financial inclusion service across five Walsall localities. The service will help residents access council online services, build digital confidence, and connect with community support through tailored advice, training and signposting to local services and opportunities. The procurement covers training and personal development support. Four locality-based lots cover North, East, South and West Walsall, with each area requiring support tailored to its communities, including work with families, young adults, older people, isolated residents and people affected by language or cultural barriers. A fifth lot covers in-person support at Lichfield Street Hub and Walsall Manor Hospital.

The procurement has reached tender: Walsall Council invited offers through an open procedure. The enquiry deadline was 4 September 2026 at 12:00, and the tender submission deadline was 11 September 2026 at 12:00. The intended award decision date was 5 October 2026. Lots 1 to 4 each have an estimated value of £185,250 excluding VAT (£222,300 including VAT), with an initial contract period from 19 October 2026 to 18 October 2028 and two possible 12-month renewals, extending to 18 October 2030. Lot 5 is valued at £254,000 excluding VAT (£304,800 including VAT), for the same initial period without stated renewals. Each lot is evaluated on quality 90%, price 5% and social value 5%.

This opportunity suits organisations delivering community-based digital inclusion, advice, training and personal development services, particularly those able to combine practical digital support with social and financial inclusion work. Suppliers should be able to tailor delivery to differing local needs, including deprivation, youth engagement, older people’s isolation, health conditions, connectivity barriers, language needs and cultural differences. The fifth lot suits providers with the staffing, operational discipline and consistent trained personnel needed for high-demand in-person services at a community hub and hospital. The requirement is marked as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. Providers with strong partnership, signposting and preventative-support experience are likely to be well placed to compete.

How relevant is this notice?

Notice Information

Notice Title

W5045 Walsall Connected

Notice Description

Walsall Connected delivers digital, social and financial inclusion support across five dedicated Walsall localities. The service helps residents access Council online services, develop digital confidence, and connect with community-based support through tailored advice, training and signposting to appropriate local services and opportunities.

Lot Information

North Walsall

This Lot tends to have higher levels of deprivation, lower educational attainment, and a younger population. This suggests a need for targeted digital programmes, especially for families and young adults, alongside preventative work focused on youth engagement and early intervention in education and employment pathways.

Renewal: 2 x 12 months

East Walsall

Lot 2 is generally more affluent, with higher levels of employment and digital access. However, there may still be pockets of digital exclusion, particularly among older adults. Here, preventative work could focus on social isolation and long term health conditions, using digital tools to support independence and wellbeing.

Renewal: 2 x 12 months

South Walsall

Lot 3 is ethnically diverse and includes areas with both affluence and deprivation. Language barriers and cultural differences may impact digital engagement. Therefore, culturally sensitive digital support, including multilingual resources and tailored training, is essential. Preventative efforts should also address health inequalities and access to services.

Renewal: 2 x 12 months

West Walsall

Lot 4 has a mix of urban and semi-rural areas, with varying levels of connectivity and access. Digital support should focus on greater awareness and local digital training offers across Centres. Preventative work might include transport and access solutions, especially for older or isolated Service Users.

Renewal: 2 x 12 months

Lichfield St Hub & Manor Hospital

Lot 5 delivers a high-quality Walsall Connected in person support service at (firstly) Lichfield Street Hub and (secondly) Walsall Manor Hospital, which are two of the network's highest demand sites requiring consistent, trained Personnel to maintain service standards and quality Walsall Connected in person support at these locations.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e51a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077883-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80521000 - Training programme services

80570000 - Personal development training services

Notice Value(s)

Tender Value
£995,000 £500K-£1M
Lots Value
£995,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Aug 20261 weeks ago
Submission Deadline
11 Sep 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
19 Oct 2026 - 18 Oct 2028 2-3 years
Recurrence
2030-04-01

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Walsall Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WALSALL
Postcode
WS1 1TP
Postcode Area
Walsall
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG38 Walsall
Delivery Location
TLG38 Walsall
Local Authority
Walsall
Electoral Ward
St Matthew's
Westminster Constituency
Walsall and Bloxwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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