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Debt collection services

Financial Conduct Authority

This public procurement record has 1 release in its history.

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17 Aug 2026 at 14:58

UK7 - Contract Details Notice
Summary of the contracting process

The Financial Conduct Authority procured debt collection services to support the recovery of debt. The requirement covers collection agency services delivered across the United Kingdom. The work is classified as services and is intended to support the FCA’s operational debt recovery activity. ControlAccount Ltd was selected to provide the requirement. The buyer is the Financial Conduct Authority, a central government public authority based in London. The procurement was organised as a single requirement rather than a set of separate service packages, so suppliers would need to offer an end-to-end debt collection capability for the FCA’s needs. The relevant market includes specialist debt recovery agencies able to work with public sector clients and manage collection activity across the UK.

The procurement is complete and has been awarded. The Financial Conduct Authority used a below-threshold direct award without competition. ControlAccount Ltd received the award for the debt collection services. The award is active and the contract was signed on 29 July 2026. The contract runs from 29 July 2026 to 28 January 2028. Its value is £60,000 excluding VAT and £72,000 including VAT. The arrangement covers one completed lot. The outcome shows that the buyer selected a supplier through a non-competitive route rather than evaluating competing bids. The contract remains active following award, with the selected supplier responsible for delivering the collection agency services across the United Kingdom.

This procurement demonstrates established demand from the Financial Conduct Authority for outsourced debt recovery and collection agency services. Suppliers well placed for a future requirement would be specialist debt collection agencies with the operational capacity to manage recovery activity across the United Kingdom. Credible competitors should be able to provide a complete collection service, maintain effective case management and customer communication, and operate reliably for a central government public authority. Experience handling regulated or public-sector debt would be commercially relevant because the buyer is a financial regulator. The selected supplier is a large organisation, indicating that scale, established processes and sufficient resources to manage the requirement were relevant characteristics of the successful provider.

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Notice Information

Notice Title

Debt collection services

Notice Description

Provision of services to support the recovery of debt.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e5c2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078181-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£60,000 Under £100K

Notice Dates

Publication Date
17 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Jul 20264 weeks ago
Contract Period
29 Jul 2026 - 28 Jan 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Conduct Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

ControlAccount Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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