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IT Managed Services Provider

Royal Armouries Museum

This public procurement record has 1 release in its history.

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18 Aug 2026 at 16:01

UK6 - Contract Award Notice
Summary of the contracting process

Royal Armouries Museum is procuring managed IT services for its museum operations in Leeds. The requirement covers day-to-day user support, cloud infrastructure management, end-user device management, continuous security monitoring, incident response, backup and recovery, service reporting, supplier coordination, technical documentation, service improvement planning, strategic IT guidance, and exit and handover support. This is a broad outsourced IT support and infrastructure service, combining service desk, cloud, device, cyber-security, resilience and consultancy capabilities. The work is delivered for the Royal Armouries Museum, whose base is on Armouries Drive, Leeds. The procurement is categorised as services and includes information technology, helpdesk and support, computer-related, computer consultancy, and computer backup services.

The procurement has been awarded following a competitive selective procedure under the GCA RM6190 framework, using Lots 3a and 4a. Royal Armouries Museum selected RAZORBLUE GROUP LTD as the supplier. The award date was 7 August 2026, with a standstill period ending on 27 August 2026 and a scheduled contract signature date of 25 September 2026. The contract is due to run from 1 October 2026 to 16 December 2031, with optional 12-month extensions allowing a maximum end date of 16 December 2033. Its value is £1,322,741 excluding VAT, or £1,587,289.20 including VAT. The single lot is complete, and the award is above the relevant threshold.

This award shows demand for an integrated managed IT services partner able to support a public museum over a multi-year period. A credible competitor for a future requirement would need practical service-desk and user-support capacity, strong cloud infrastructure and end-user device management, and the ability to provide continuous security monitoring with incident response. It would also need dependable backup, recovery and operational resilience arrangements, disciplined service reporting, technical documentation and supplier coordination. Evidence of structured service improvement, strategic advice and controlled transition, exit and handover planning would be important. The route to market was a competitive award under the GCA RM6190 framework, so suppliers would need relevant framework access and the capability to meet its applicable requirements.

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Notice Information

Notice Title

IT Managed Services Provider

Notice Description

Royal Armouries is awarding a contract for the provision of a range of managed IT services. The services include day-to-day user support, management of cloud infrastructure and end-user devices, continuous security monitoring and incident response, backup and recovery arrangements, service reporting, supplier coordination, technical documentation, service improvement planning, strategic guidance and exit and handover support. The contract is being awarded under the GCA framework RM6190, Lots 3a and 4a. The contract term follows a 5 + 1 + 1 structure, comprising an initial term of five years plus a two-month transition period, with two optional extensions of 12 months each. The total contract value, including optional extensions, is PS1,322,741 excluding VAT and PS1,587,289.20 including VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e6d2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078667-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

72253000 - Helpdesk and support services

72500000 - Computer-related services

72600000 - Computer support and consultancy services

72910000 - Computer back-up services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,322,741 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
7 Aug 20262 weeks ago
Contract Period
1 Oct 2026 - 16 Dec 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Royal Armouries Museum
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS10 1LT
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

RAZORBLUE GROUP LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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