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Care Technology Responder Service

Slough Borough Council

This public procurement record has 1 release in its history.

Tender

19 Aug 2026 at 13:37

UK4 - Tender Notice
Summary of the contracting process

Slough Borough Council is procuring a care technology responder service for residents using technology-enabled care. The service will provide timely physical responses to telecare alarms, digital alarms, falls detectors, environmental sensors, connected care devices and other Council-authorised care technology. It is intended to form part of Slough’s wider care technology pathway, working alongside the Council, adult social care, the existing call-handling and monitoring provider, installation and maintenance provider, health partners, voluntary and community sector organisations, carers, families and local communities. This is a community, social and home-support service, including community health provision. The requirement is for a high-quality, safe, responsive, locally accessible and outcomes-focused operation, with delivery centred on residents and communities in Slough.

The procurement has reached tender: the Council invited offers through a below-threshold open competition. Bids must be submitted electronically through the In-tend Portal, following the Invitation to Tender instructions. Enquiries were accepted until 11 September 2026 at 12:00, and the tender submission deadline was 16 September 2026 at 12:00. The single lot has a contract period from 1 January 2027 to 1 January 2030. Tenders are evaluated on quality and price, weighted 60% for quality and 40% for price. The overall estimated value is recorded as £0 gross; the lot value is recorded as AED 0 gross. The procurement is below the applicable threshold and uses the light-touch regime.

This opportunity suits providers able to deliver a dependable physical response service for people receiving care technology support in their homes and communities. Relevant capability includes responding promptly to alerts from telecare alarms, falls detectors, environmental sensors, digital alarms and connected care devices, while maintaining safe practice and a clear focus on outcomes. Suppliers should be able to provide locally accessible coverage in Slough and coordinate effectively with a council, adult social care teams, monitoring and call-handling services, installation and maintenance providers, health partners, voluntary and community organisations, carers, families and local communities. The requirement is likely to suit an established community care, domiciliary support, home-help or technology-enabled care provider with sufficient operational resilience to provide consistent physical responses and manage partnership working.

How relevant is this notice?

Notice Information

Notice Title

Care Technology Responder Service

Notice Description

Slough Borough Council, referred to in this Specification as the Council, requires a high quality, safe, responsive, locally accessible and outcomes focused Responder Service. The Service shall provide a timely physical response to residents who use Technology Enabled Care, telecare alarms, digital alarms, falls detectors, environmental sensors, connected care devices and other Council authorised care technology. The Service shall operate as part of the wider Slough care technology pathway and shall not operate in isolation from the Council, adult social care, the existing call handling and monitoring provider, installation and maintenance provider, health partners, voluntary and community sector partners, carers, families and local communities.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e7a4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078996-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

75200000 - Provision of services to the community

85323000 - Community health services

98000000 - Other community, social and personal services

98513310 - Home-help services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Aug 20261 weeks ago
Submission Deadline
16 Sep 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2027 - 1 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Slough Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SLOUGH
Postcode
SL1 2EL
Postcode Area
Slough
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ15 Berkshire East
Delivery Location
TLJ South East (England)
Local Authority
Slough
Electoral Ward
Herschel Park
Westminster Constituency
Slough

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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