Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Reactive Repairs, Maintenance & Replacement of Whitegoods and Laundry

Citizen Housing Group Ltd

This public procurement record has 1 release in its history.

Award

20 Aug 2026 at 15:20

UK7 - Contract Details Notice
Summary of the contracting process

Citizen Housing Group Ltd procured reactive repairs, maintenance and replacement of white goods and laundry equipment for its housing service. The requirement is a repair and maintenance service, covering responsive work and replacement of appliances or laundry equipment when needed. Delivery is associated with Citizen Housing Group Ltd’s operations in Birmingham. The service requires a supplier able to respond to housing-related repair needs, assess faulty or unserviceable equipment, carry out repairs and arrange replacements. It also involves maintaining continuity across the buyer’s existing white-goods and laundry service. The procurement was awarded to First Choice Marshalls Limited, a UK small and medium-sized enterprise based in High Wycombe, whose role is to provide the contracted services.

This procurement has been awarded and the tender is complete. Citizen Housing Group Ltd selected First Choice Marshalls Limited for the single lot. The award is active, and the contract was signed on 1 May 2026 for the period from 1 May 2026 to 1 May 2027. Its value is £85,000 excluding VAT and £100,000 including VAT. The process was below the applicable threshold, using a procurement method recorded as unknown. The buyer’s stated route followed the previous supplier’s intended cessation of trading and a 12-month waiver. First Choice Marshalls proposed to match pricing established through an earlier tender, adjusted by that year’s CPI uplift, while providing continuity of service knowledge. The awarded work is classified as repair and maintenance services.

This award indicates recurring demand from Citizen Housing Group Ltd for a combined reactive appliance repair, maintenance and replacement service. A credible competitor for a future requirement would need practical capability across white goods and laundry equipment, with sufficient capacity to respond to housing-related faults and replacement needs. The buyer’s decision also shows the importance of continuity: relevant knowledge of the existing service, an engineer familiar with the contract, dependable operational delivery and pricing that can be benchmarked against an established tendered arrangement were material advantages. Suppliers should therefore be able to demonstrate responsive repairs, replacement coordination, service quality and an understanding of the buyer’s existing assets and procedures. Small and medium-sized businesses with specialist engineering and appliance-service capability may be well placed to compete.

How relevant is this notice?

Notice Information

Notice Title

Reactive Repairs, Maintenance & Replacement of Whitegoods and Laundry

Notice Description

Reactive Repairs, Maintenance & Replacement of Whitegoods and Laundry.As we were preparing to go out to tender, we notified our previous incumbent, Multibrand, who subsequently advised that they were preparing to cease trading. The previous tender exercise resulted in only two bids, one of which was a poor-quality submission. This supports the request of this 12-month waiver to exercise if FCM are able to meet the needs for the service. FCM have capitalised on the market situation by taking on an engineer from Multibrand who has direct knowledge of our previous contract. As a result, they have proposed to match our existing pricing-originally set through a tender process four years ago-adjusted only by this year's CPI uplift. This positions them competitively while also providing continuity of knowledge and service capability.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e8d8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079554-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50000000 - Repair and maintenance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£85,000 Under £100K

Notice Dates

Publication Date
20 Aug 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 May 20263 months ago
Contract Period
1 May 2026 - 1 May 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Citizen Housing Group Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B37 7YN
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG32 Solihull
Delivery Location
Not specified
Local Authority
Solihull
Electoral Ward
Bickenhill
Westminster Constituency
Meriden and Solihull East

Supplier Information

Number of Suppliers
1
Supplier Name

FIRST CHOICE MARSHALLS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...