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Operational Response Tooling

Financial Conduct Authority

This public procurement record has 1 release in its history.

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20 Aug 2026 at 16:13

UK7 - Contract Details Notice
Summary of the contracting process

The Financial Conduct Authority (FCA) procured operational response tooling for use by its business. This is a services requirement centred on crisis management services (CPV 79430000), delivered for the FCA in London. The appointed supplier provides tooling to support the organisation’s operational response capability. The requirement is relevant to providers of crisis-management technology, operational resilience platforms, incident-response systems or related managed services that support business teams during operational incidents. It is a single service requirement rather than a multi-lot programme, with the procurement recorded as complete. The FCA is a central government public authority and the buyer responsible for the requirement. The supplier selected was Crisis 24 Limited, an SME based in London, indicating that the requirement can be delivered by a specialist provider rather than only by a large prime contractor.

The procurement has been awarded and the contract is active. The FCA used a direct award below the applicable threshold, without competition, under the stated legal basis. Crisis 24 Limited was awarded the single requirement. The contract was signed on 13 February 2025, runs from 18 March 2025 to 17 March 2026, and has a maximum extent date of 18 March 2027. Its value is £19,568.21 excluding VAT and £23,481.85 including VAT. A 12-month extension is available. The award is for services and is recorded as active; the tender and lot are recorded as complete. The published procurement data does not set out an evaluated competitive award basis, because the route used was a below-threshold direct award without competition.

This procurement demonstrates a defined FCA demand for operational response tooling supporting crisis management activity. Suppliers best placed for a future requirement of this type would have proven capability in crisis-management services, operational resilience, incident response and tooling that can be adopted by business teams. Credibility would come from showing that the platform or service supports structured responses to operational disruption, integrates with the buyer’s working practices and can be maintained throughout the service period. The award to Crisis 24 Limited, an SME, shows that a specialist supplier can meet the requirement. Competitors should therefore be able to present a focused service proposition, relevant crisis-response experience and delivery capacity suited to a central financial regulator, rather than relying only on broad general technology capability.

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Notice Information

Notice Title

Operational Response Tooling

Notice Description

The purpose of this contract is for the supplier to provide operational response tooling to the business.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e8fa
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079616-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79430000 - Crisis management services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£19,568 Under £100K

Notice Dates

Publication Date
20 Aug 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Feb 20251 years ago
Contract Period
18 Mar 2025 - 17 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Conduct Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

Crisis 24 Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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