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715928488 - Provision of Mediation Services to the Armed Forces and MOD Civil Servants

Ministry of Defence

This public procurement record has 2 releases in its history.

Tender

02 Oct 2026 at 16:57

UK4 - Tender Notice
Planning

24 Aug 2026 at 14:27

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Ministry of Defence is seeking workplace mediation and conflict-resolution services for Armed Forces personnel and MOD civil servants across the Whole Force. The service is intended to resolve workplace disputes early and informally, including grievances and complaints involving bullying, harassment, discrimination or victimisation where mediation is appropriate. Mediations may be delivered face to face, by Microsoft Teams or by telephone, and must be available to UK-based and overseas personnel as required. The requirement also covers training for new MOD mediators, continuing professional development for existing mediators and, where needed, train-the-trainer support. Services will be commissioned through flexible call-offs by the MOD organisation needing an intervention or training. The work is in workplace mediation and conciliation services (CPV 79422000), delivered across the United Kingdom and potentially overseas.

The process has reached tender: the Ministry of Defence invited expressions of interest through a competitive flexible procedure, with suppliers to be shortlisted and invited to tender. Expressions of interest were due by 2 November 2026, and enquiries by 9 October 2026. The buyer set an award decision date of 26 February 2027. The contract is due to run from 1 April 2027 to 31 March 2029, with two optional 12-month extensions, potentially extending to 31 March 2031. The estimated value is £400,000 excluding VAT (£500,000 including VAT). This is a single-lot procurement using a closed framework with competition reopened for call-offs. The stated award split is 60/40; economic and technical selection criteria are set through the Procurement Specific Questionnaire, with shortlisting. Bids are in English; formal tender submissions are electronic after invitation.

The requirement suits mediation providers with qualified, experienced practitioners able to handle sensitive and complex workplace disputes, including cases involving bullying, harassment, discrimination and victimisation. Suppliers need the capability to work across a large, geographically dispersed organisation, including with overseas personnel, and to adapt delivery between face-to-face meetings, video calls and telephone mediation according to operational circumstances. The service also calls for training expertise: providers must be able to develop new in-house MOD mediators, deliver continuing professional development to existing mediators and potentially provide train-the-trainer support. SMEs and voluntary, community and social enterprises are identified as suitable. The flexible call-off arrangement may suit suppliers able to provide both individual interventions and workforce development, with capacity to respond to commissioning by different MOD organisations.

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Notice Information

Notice Title

715928488 - Provision of Mediation Services to the Armed Forces and MOD Civil Servants

Notice Description

Provision of Mediation Services to the Armed Forces and MOD Civil Servants. A 2 year contract with potential for 2 plus 1 year option years.

Lot Information

Lot 1

Options: 2 x 12 months option year

Renewal: 2 x 12 months option year

Planning Information

The MOD is holding a Pre-Engagement Day for this service on Thursday 10 Sept 2026 at 10:00am - 4:00pm it will be facilitated by a Teams meeting. The first hour or two will be used for a PowerPoint presentation and a Q&A session. The remaining time is for any bilateral sessions that Suppliers may request. The service is for The MOD requires a supplier to provide a call-off contract for mediation services available across the Whole Force, covering Armed Forces personnel and MOD Civil Servants. The service will support the early and informal resolution of workplace conflict, grievances and complaints, including bullying, harassment, discrimination, and victimisation-related matters where mediation is appropriate. The requirement includes: • Provision of workplace mediation and conflict resolution services, including support for UK-based and overseas personnel where required. • Delivery of mediation through suitable channels, including face-to-face, MS Teams or telephone, depending on circumstances and operational need. • Access to suitably qualified and experienced mediators able to manage sensitive, complex, and hierarchical workplace disputes. • Training for new in-house MOD mediators to strengthen internal mediation capability across Defence. • Continuing Professional Development for existing MOD mediators to maintain professional standards, confidence, and capability. • Potential support for specific training outcomes, including train-the-trainer style activity where required. • A flexible call-off model, with services commissioned and paid for by the MOD organisation requesting the intervention or training. The contract will support MOD policy commitments to resolve issues at the earliest appropriate stage, reduce escalation into formal complaints where possible, and improve workplace relationships, morale, efficiency, and service quality. Interested Suppliers should attend this Teams meeting and advise: Amina.Ayandele100@mod.gov.uk and Angus.MacKay240@mod.gov.uk by 12 noon on Monday 7 Sept 2026. The intention is for this to be procured through the Competitive Flexible Procedure under the Defence Procurement Act 2023 and a UK4 Notice and Procurement Specific Questionnaire and Draft ITT will be issued by 1st Oct 2026. While the attendance at the Pre-Engagement Teams meeting is not a condition of involvement, potential Suppliers and Sub-contractors are strongly encouraged to attend. Suppliers desirous of a bilateral meeting are requested to highlight this with there response of intention to attend the Pre-Engagement Day.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06eaa9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093547-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79422000 - Arbitration and conciliation services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
£400,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
1 Oct 2026Expired
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Defence
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS34 8JH
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
South Gloucestershire
Electoral Ward
Stoke Park & Cheswick
Westminster Constituency
Filton and Bradley Stoke

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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