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715928488 - Provision of Mediation Services to the Armed Forces and MOD Civil Servants

Ministry of Defence

This public procurement record has 1 release in its history.

Planning

24 Aug 2026 at 14:27

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Ministry of Defence intends to procure workplace mediation and conflict-resolution services for Armed Forces personnel and MOD civil servants. The service will support early, informal resolution of workplace conflict, grievances and complaints, including matters involving bullying, harassment, discrimination and victimisation where mediation is appropriate. Delivery may be face to face, through Microsoft Teams or by telephone, depending on circumstances and operational need. The requirement covers UK-based and overseas personnel across the Whole Force. It also includes training for new in-house MOD mediators, continuing professional development for existing mediators and possible train-the-trainer support. Services will be commissioned through a flexible call-off arrangement by the MOD organisation requesting mediation or training. The work is classified as human resources management consultancy services.

This procurement is at the planning stage and is an intention to procure, not an invitation to tender. The MOD expects to use the Competitive Flexible Procedure under the Defence Procurement Act 2023, with a framework agreement. The requirement is one lot and is identified as suitable for SMEs and voluntary, community or social enterprises. The planned contract is for two years, from 1 April 2027 to 31 March 2029, with renewal options extending the maximum period to 31 March 2031. Its estimated value is £800,000 excluding VAT and £1,000,000 including VAT. The MOD plans to issue a UK4 notice, Procurement Specific Questionnaire and draft ITT by 1 October 2026. A pre-engagement Teams event is planned for 10 September 2026, including presentation, questions and answers, and requested bilateral discussions.

The requirement will suit mediation providers, workplace conflict-resolution specialists and human resources consultancies with the capacity to support a large, dispersed public-sector workforce, including personnel overseas. Relevant suppliers should be able to provide suitably qualified and experienced mediators who can handle sensitive, complex and hierarchical workplace disputes. Experience of mediation involving grievances, complaints, bullying, harassment, discrimination or victimisation would be relevant to the stated service. Providers should also be able to design and deliver training for new in-house mediators, continuing professional development for existing mediators and, where required, train-the-trainer activity. The flexible call-off model may suit organisations able to respond to varied interventions across face-to-face, online and telephone channels. SMEs and voluntary, community or social enterprises are expressly considered suitable.

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Notice Information

Notice Title

715928488 - Provision of Mediation Services to the Armed Forces and MOD Civil Servants

Notice Description

Provision of Mediation Services to the Armed Forces and MOD Civil Servants. A 2 year contract with potential for 2 plus 1 year option years.

Planning Information

The MOD is holding a Pre-Engagement Day for this service on Thursday 10 Sept 2026 at 10:00am - 4:00pm it will be facilitated by a Teams meeting. The first hour or two will be used for a PowerPoint presentation and a Q&A session. The remaining time is for any bilateral sessions that Suppliers may request. The service is for The MOD requires a supplier to provide a call-off contract for mediation services available across the Whole Force, covering Armed Forces personnel and MOD Civil Servants. The service will support the early and informal resolution of workplace conflict, grievances and complaints, including bullying, harassment, discrimination, and victimisation-related matters where mediation is appropriate. The requirement includes: • Provision of workplace mediation and conflict resolution services, including support for UK-based and overseas personnel where required. • Delivery of mediation through suitable channels, including face-to-face, MS Teams or telephone, depending on circumstances and operational need. • Access to suitably qualified and experienced mediators able to manage sensitive, complex, and hierarchical workplace disputes. • Training for new in-house MOD mediators to strengthen internal mediation capability across Defence. • Continuing Professional Development for existing MOD mediators to maintain professional standards, confidence, and capability. • Potential support for specific training outcomes, including train-the-trainer style activity where required. • A flexible call-off model, with services commissioned and paid for by the MOD organisation requesting the intervention or training. The contract will support MOD policy commitments to resolve issues at the earliest appropriate stage, reduce escalation into formal complaints where possible, and improve workplace relationships, morale, efficiency, and service quality. Interested Suppliers should attend this Teams meeting and advise: Amina.Ayandele100@mod.gov.uk and Angus.MacKay240@mod.gov.uk by 12 noon on Monday 7 Sept 2026. The intention is for this to be procured through the Competitive Flexible Procedure under the Defence Procurement Act 2023 and a UK4 Notice and Procurement Specific Questionnaire and Draft ITT will be issued by 1st Oct 2026. While the attendance at the Pre-Engagement Teams meeting is not a condition of involvement, potential Suppliers and Sub-contractors are strongly encouraged to attend. Suppliers desirous of a bilateral meeting are requested to highlight this with there response of intention to attend the Pre-Engagement Day.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06eaa9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080404-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79414000 - Human resources management consultancy services

Notice Value(s)

Tender Value
£800,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Aug 20262 days ago
Submission Deadline
Not specified
Future Notice Date
1 Oct 20262 months to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Defence
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS34 8JH
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
South Gloucestershire
Electoral Ward
Stoke Park & Cheswick
Westminster Constituency
Filton and Bradley Stoke

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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