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Debt Collection Services

KENT COMMUNITY HEALTH NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

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25 Aug 2026 at 09:48

UK7 - Contract Details Notice
Summary of the contracting process

Kent Community Health NHS Foundation Trust procured debt collection services to recover invoiced debts where the Trust had been unsuccessful in obtaining settlement. The requirement covers collection agency work, including pursuing outstanding payments and supporting the recovery of debts referred by the Trust. Delivery applies across the United Kingdom. The buying organisation is based in Ashford, Kent. The contract concerns services rather than goods or construction works, and was arranged as a single requirement. It is relevant to commercial debt collection agencies, credit management businesses and specialist receivables providers with the capability to pursue unpaid invoices on behalf of an NHS organisation. Suppliers supporting public-sector debt recovery and associated tracing or payment collection activity are the closest fit for this requirement.

The procurement has been completed and awarded following a below-threshold limited competition. One supplier, CCI Credit Management Ltd, was selected for the single lot. The award is active and was made on 1 August 2026. The contract was signed on the same date and runs from 1 August 2026 to 31 July 2029, with a possible 12-month renewal extending the maximum period to 31 July 2030. Its value is £48,000 excluding VAT, or £57,600 including VAT. The arrangement is below the applicable threshold. Contract performance is measured through gross recovery rate, monthly cash collected and successful trace rate, with reporting measured over six-month periods. The procurement method was limited competition.

This award shows that Kent Community Health NHS Foundation Trust uses a specialist external provider to recover invoiced debt that its own attempts have not settled. A credible competitor for the same requirement in future would need demonstrable experience in commercial debt collection, debtor tracing and sustained recovery of referred accounts. It would also need robust processes for recording debts, pursuing payment lawfully, remitting recovered cash to the Trust and producing reliable performance reports. The stated measures indicate that buyers will value evidence of recovery against the debt referred, the cash returned each month and the proportion of debtors successfully traced. Providers should therefore be able to evidence controlled case management, accurate financial reconciliation, regular reporting and performance against recovery targets in an NHS or comparable public-sector setting.

How relevant is this notice?

Notice Information

Notice Title

Debt Collection Services

Notice Description

To aid the recovery of invoiced debt for which the Trust have been unsuccessful in obtaining settlement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06eb26
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080660-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£48,000 Under £100K

Notice Dates

Publication Date
25 Aug 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Aug 20263 weeks ago
Contract Period
1 Aug 2026 - 31 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KENT COMMUNITY HEALTH NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ASHFORD
Postcode
TN25 4AZ
Postcode Area
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
Not specified
Local Authority
Ashford
Electoral Ward
Goat Lees
Westminster Constituency
Ashford

Supplier Information

Number of Suppliers
1
Supplier Name

CCI Credit Management Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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