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Parking services appeals chatbot

Newcastle City Council

This public procurement record has 1 release in its history.

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26 Aug 2026 at 10:30

UK7 - Contract Details Notice
Summary of the contracting process

Newcastle City Council procured a parking services appeals chatbot to support the handling of parking appeals. The requirement falls within IT services, including software development, internet services and technical support. The service is intended for parking appeals made directly to the provider, with the council as the public-sector buyer. Delivery is in the United Kingdom, and the contracting authority is based at the Civic Centre in Newcastle upon Tyne. This is a focused digital service requirement rather than a general parking enforcement contract: relevant expertise is in designing, developing, hosting or supporting a chatbot or comparable digital customer-service tool for an appeals process. Suppliers working across public-sector digital services, conversational software and user support may find the requirement relevant.

The procurement is complete and has been awarded through a direct below-threshold procedure without competition. Barbour Logic Limited was selected as the supplier, and the contract was signed on 26 August 2026. The contract runs from 1 November 2026 to 31 October 2028. Its value is £51,942 excluding VAT and £62,330.40 including VAT. The process had one completed lot and one active award. The published outcome identifies the service as IT services under CPV 72000000. The award was made for a two-year parking appeals chatbot arrangement. No cancellation or termination is recorded, and the contract is active. The procurement was below the applicable threshold.

This award indicates a defined council requirement for a specialist digital service supporting parking appeals, rather than a broad technology supply arrangement. Competitors seeking similar work would need to show practical capability in conversational software, chatbot development, internet-based service delivery and ongoing technical support. They would also need to understand how a digital tool can guide or assist users through an appeals process and integrate with the buyer’s service operations, although specific technical standards are not stated here. Barbour Logic Limited is identified as an SME, showing that this type of council requirement can suit a focused specialist provider rather than only a large systems integrator. Relevant suppliers should monitor this buyer’s future demand for the same service area and prepare evidence of dependable delivery.

How relevant is this notice?

Notice Information

Notice Title

Parking services appeals chatbot

Notice Description

Parking appeals chatbot for appeals directly awarded to the provider for 2 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ec18
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081114-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£51,942 Under £100K

Notice Dates

Publication Date
26 Aug 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Aug 2026Yesterday
Contract Period
1 Nov 2026 - 31 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Newcastle City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 8QH
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

BARBOUR LOGIC LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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