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Customer Information System displays and PA

TRANSPORT UK EAST MIDLANDS LIMITED

This public procurement record has 2 releases in its history.

Award

09 Sep 2026 at 09:13

UK6 - Contract Award Notice
Award

27 Aug 2026 at 11:33

UK5 - Transparency Notice
Summary of the contracting process

Transport UK East Midlands Limited procured customer information system displays and public-address services, together with associated support services, for its rail operations. The requirement covers the provision and support of systems that deliver passenger information through displays and automated announcements. The work is categorised as data services and is intended for delivery across the United Kingdom. The buying organisation is a private utility operating in passenger transport. The requirement is a single service package rather than a divided multi-lot opportunity. It is relevant to suppliers providing railway customer information systems, passenger information data feeds, public-address integration, display software and ongoing technical support. Suppliers with experience supporting operational transport information infrastructure would be closest to the requirement.

The procurement is complete and has been awarded through a direct award to Worldline IT Services UK Limited. The stated basis was that the supplier holds the intellectual property needed to provide the customer information system feeds and software. The award date was 9 September 2026. The awarded value is £679,428.73 excluding tax, or £815,314.48 including tax. The initial contract period runs from 23 September 2026 to 22 September 2029, with provision for up to two additional consecutive one-year extensions, giving a maximum end date of 22 September 2031. The award record is pending, with contract signature scheduled for 23 September 2026; the standstill period ends on 22 September 2026. The procurement is subject to the utilities regime.

For a future requirement from this buyer, credible competitors would need to combine railway passenger information expertise with ownership or authorised access to the relevant data feeds and software rights. The awarded procurement demonstrates demand for integrated customer information displays, automated public-address capability and continuing support, rather than a one-off equipment supply. Useful capabilities would include designing, operating and maintaining reliable passenger information infrastructure, integrating live data into display and announcement systems, and supporting services in an operational rail environment. Suppliers should be able to demonstrate comparable transport-sector delivery, dependable service management and the technical capacity to support systems across multiple locations. The buyer’s decision also shows that intellectual-property control over core feeds and software can determine the procurement route and supplier credibility.

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Notice Information

Notice Title

Customer Information System displays and PA

Notice Description

The provision of the customer information system displays and PA along with the support services

Procurement Information

The supplier possesses the Intellectual Property for the provision of CIS feeds and software

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ed67
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085174-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72300000 - Data services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£679,428 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Sep 20261 weeks ago
Contract Period
23 Sep 2026 - 22 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT UK EAST MIDLANDS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC4A 3AG
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

WORLDLINE IT SERVICES UK LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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