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Home First Services Framework Agreement Call-Off Contract 8: 24 Hour Emergency Homecare Response Service

Nottinghamshire County Council

This public procurement record has 1 release in its history.

Award

27 Aug 2026 at 16:08

Award Notice
Summary of the contracting process

Nottinghamshire County Council procured a 24-hour emergency homecare response service for vulnerable adults across Nottinghamshire. The service covers occasional, unforeseen, one-off emergency care and support visits, with the provider responding within timeframes set by the commissioners. Referrals can come from a telecare call-monitoring centre or another approved agent, the Council’s Emergency Duty Team, or people using the Council’s telecare services who need emergency homecare support. This is a health and social care service (CPV 85000000), delivered for the Council’s emergency and telecare support arrangements. It was a call-off from the Council’s Home First Services Framework Agreement, which was a single-provider framework covering services within its scope.

The procurement has been completed and the contract was awarded through a direct award under a framework, using a limited procedure without prior publication of a call for competition. The award was made to East Midlands Crossroads - Caring for Carers T/A TuVida, and the contract was signed on 19 August 2026. The contract value is £1,832,645.08 including the stated currency, GBP. The requirement was evaluated on price. The initial call-off term was two years, with the Council able to extend it by up to two further years in 12-month increments. One bid was recorded. The award and contract are active; the related lot is recorded as cancelled.

This outcome demonstrates demand from Nottinghamshire County Council for rapid-response homecare supporting vulnerable adults in emergencies and linked to telecare referrals. A credible future supplier would need to provide dependable 24-hour coverage across Nottinghamshire, handle occasional and unforeseen one-off visits, and mobilise quickly when referrals arrive from telecare monitoring, the Council’s Emergency Duty Team or other approved channels. It would also need the operational capacity to meet commissioner-set response times and deliver care and support safely in people’s homes. Experience in emergency domiciliary care, telecare-related referrals and working with local-authority social-care arrangements would be directly relevant. The route used indicates that framework participation may be important for competing for comparable call-off work with this buyer.

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Notice Information

Notice Title

Home First Services Framework Agreement Call-Off Contract 8: 24 Hour Emergency Homecare Response Service

Notice Description

Direct award of a 24 Hour Emergency Homecare Response Service under Nottinghamshire County Council's Home First Services Framework Agreement DN572837 (PCR2015).

Lot Information

Lot 1

Provision of a 24 hour Emergency Homecare Response Service for vulnerable adults. This is for occasional, unforeseen one-off emergency care and support visits. The Provider is required to respond within timeframes defined by the Commissioners. Referrals may be made by a telecare call monitoring centre or other approved agent as agreed by the Council as well as the Council's Emergency Duty Team and people using Nottinghamshire County Council's telecare services requiring emergency homecare support.

Options: The initial term of the Call-Off Contract is 2 years. The Council may opt to extend the Call-Off Contract by up to 2 years in increments of 12 months.

Procurement Information

This Call-Off Contract was the subject of a direct award under Nottinghamshire County Council's Home First Service Framework Agreement which is a single provider Framework Agreement that permits direct awards for services that fall within its scope.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06edf5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081917-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,832,645 £1M-£10M

Notice Dates

Publication Date
27 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Nottinghamshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG2 7QP
Postcode Area
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF16 South Nottinghamshire
Delivery Location
TLF15 North Nottinghamshire, TLF16 South Nottinghamshire
Local Authority
Rushcliffe
Electoral Ward
Trent Bridge
Westminster Constituency
Rushcliffe

Supplier Information

Number of Suppliers
1
Supplier Name

East Midlands Crossroads - Caring for Carers

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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