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Advice and Guidance Telephone Support Service

HUMBER TEACHING NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Planning

28 Aug 2026 at 14:25

Planning Notice
Summary of the contracting process

Humber Teaching NHS Foundation Trust intends to procure a mental health advice and guidance telephone support service for people in Hull and the East Riding of Yorkshire. The service is a non-clinical intervention for individuals screened by the Mental Health Front Door service and assessed as not needing further clinical assessment or intervention at that time. It will provide timely, person-centred, compassionate and trauma-informed support to promote emotional wellbeing, reduce social isolation, prevent deterioration in mental health and improve access to community resources. Support should be tailored to individual needs and circumstances. The provider will not carry out independent clinical triage or risk assessments. This is a health service, delivered by telephone across Hull and the East Riding of Yorkshire.

The procurement is at the planning stage: the Trust has announced its intention to buy the service, but has not yet issued an invitation to tender. It expects to use the Provider Selection Regime and anticipates a competitive process. The planned contract duration is three years, with an estimated value of £260,000 to £290,000 per year and a total estimated value of £870,000, all in GBP. The procurement is arranged as one lot. As part of market engagement, the Trust expects to consider expressions of interest received by 12:00 on 14 September 2026; suppliers are asked to provide no more than 500 words on relevant experience and expertise, including similar current or previous services. A subsequent notice is expected on 5 October 2026.

This will suit providers of telephone-based mental health, emotional wellbeing, social support or community navigation services, particularly organisations experienced in supporting people after initial mental health screening. Relevant strengths include delivering compassionate, person-centred and trauma-informed conversations; helping people experiencing isolation or early deterioration; and connecting callers with appropriate community resources. Suppliers should be able to provide a reliable, accessible telephone service across Hull and the East Riding of Yorkshire, with staff able to respond appropriately to varied needs and circumstances. The requirement is non-clinical, so it is aimed at organisations that can offer advice, guidance and wellbeing support without taking on independent clinical triage or risk assessment. The Trust is specifically seeking evidence of relevant expertise and examples of similar services delivered previously or currently.

How relevant is this notice?

Notice Information

Notice Title

Advice and Guidance Telephone Support Service

Notice Description

This is a notice to invite the market to make expressions of interest to provide a mental health advice and guidance telephone support service to the populations of Hull and the East Riding of Yorkshire. A full specification for this service can be found at: https://www.humber.nhs.uk/media/zsyhfvcl/advice-and-guidance-telephone-support-service-specification.pdf This is a planned 3 year contract with an estimated financial value of PS260,000 to PS290,000 per year. Following receipt of expressions of interest Humber Teaching NHS Foundation Trust will select the appropriate Provider Selection Regime process to procure this contract, however it is anticipated this will be the Competitive Process.

Lot Information

Lot 1

The advice and guidance telephone support service will provide a non-clinical intervention for individuals who have been screened by the Mental Health Front Door service and assessed as not requiring further clinical assessment or intervention at that time. The service will deliver timely, person-centred support aimed at promoting emotional wellbeing, reducing social isolation, preventing deterioration in mental health, and improving access to community-based resources. Individuals accessing the service will receive a compassionate and trauma-informed response, tailored to their individual needs and circumstances. The advice and guidance telephone support provider will not undertake independent clinical triage or risk assessment activity. Additional information: Expressions of interest should be emailed to hnf-tr.contracting@nhs.net In expressing interest suppliers are asked to outline (in no more than 500 words) their relevant experience and expertise to deliver this type of service, including examples of any similar services currently or previously provided. Expressions of interest will be accepted until 12:00pm 14th September 2026. After this point the Trust will decide which Provider Selection Regime process is most appropriate to award the contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06eea8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082228-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£870,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Aug 20264 days ago
Submission Deadline
Not specified
Future Notice Date
5 Oct 20262 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HUMBER TEACHING NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
HU10 6ED
Postcode Area
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE12 East Riding of Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
East Riding of Yorkshire
Electoral Ward
Cottingham South
Westminster Constituency
Kingston upon Hull North and Cottingham

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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