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Onward Group Limited - Print Management Services

ONWARD GROUP LIMITED

This public procurement record has 1 release in its history.

Tender

02 Sep 2026 at 08:24

UK4 - Tender Notice
Summary of the contracting process

Onward Group Limited is procuring print management services covering print production, mailing, fulfilment, postage and distribution, alongside digital communication solutions. The requirement includes document composition, formatting, proofing, scanning, indexing, storage and management, secure data transfer, audit trails, reporting, training, support and account management. Typical outputs include appointment, rent review and rent arrears letters, legal notices, inspection reports, tenancy-related and corporate documents, newsletters, budgets and year-end accounts. The service is intended to improve document workflows, digital communication, information governance, customer engagement and print efficiency, while reducing waste and supporting residents who need paper communications. Work will support Onward Group Limited’s operations from its base in Manchester, with services delivered through secure digital and physical document channels.

The process has reached tender: the buyer invited offers through a selective competitive flexible procedure. It has two stages: a Procurement Specific Questionnaire, used for pass/fail, information and scored questions, followed by an Invitation to Tender for the four highest-scoring bidders. Enquiries had to be submitted by 22 September 2026 at 12:00, and expressions of interest by 6 October 2026 at 12:00. The award decision was scheduled by 1 February 2027 at 23:59. The contract is planned from 1 April 2027 to 31 March 2030, with two optional one-year extensions to 31 March 2032. The estimated value is £2,750,000 gross, based on £550,000 per year over five years. Evaluation is 60% quality and 40% price.

This opportunity suits print management providers able to handle both high-volume physical production and digital communications for a housing organisation. Suppliers need secure file intake, validation and processing; standard file-format support; pre-production formatting and address checks; postage optimisation; proofing, approval and recall controls; and robust quality assurance. They should provide resilient service continuity, incident management, a self-service portal or equivalent for job tracking, records, reporting and audit information, and reliable management information. Experience of secure data processing, information governance, automation, document redesign and digital alternatives will be relevant. The requirement also calls for collaborative account management, training, continuous improvement and innovation, while retaining paper options for residents. Small and medium-sized enterprises are expressly considered suitable, and electronic submission is permitted in English.

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Notice Information

Notice Title

Onward Group Limited - Print Management Services

Notice Description

The scope of the Contract is the provision of Print Management Services, including: *Total print management and production *Mailing, fulfilment, postage and distribution Services *Digital communication solutions that complement print Services *Document composition, formatting, proofing and quality assurance *Document scanning, indexing and management *Physical and digital document storage *Secure data transfer, processing and audit trails *Training, support and account management *Management information, reporting and evidence of delivery *Continuous improvement, innovation and Service optimisation *Document re-design Typical documents included in the scope includes: *Appointment letters *Rent review letters *Budget and year-end accounts *Rent arrears letters *Legal notices *Inspection reports *Tenancy-related letters *Corporate documents *Customer newsletters The successful supplier must be able to: *Accept, validate and process files through agreed secure channels *Support standardised file formats and advise on best practice for document preparation *Identify and manage formatting issues before print or despatch *Ensure address details are present, correctly formatted and suitable for envelope window placement *Apply agreed postage classes and mailing preferences consistently *Provide clear proofing, approval and recall arrangements before production or despatch *Maintain robust quality assurance checks at each stage of the process *Provide Service continuity, resilience and prompt incident management *Offer a self-Service portal or equivalent access to records, job status, reporting and audit information *Work collaboratively with Onward to develop digital alternatives while maintaining paper options for residents who need them The main objectives of this Contract are to: *Improve productivity, workflow and operational control *Increase digital print and digital communication capability *Achieve value for money and reduce avoidable cost *Strengthen information governance, data security and auditability *Optimise efficiency through automation and standardised processes *Reduce environmental impact, waste and unnecessary print volumes *Support compliance with relevant legal, regulatory and organisational requirements *Improved customer engagement *Print optimisation - operational and commercial *Align document production and communication capabilities with Onward's current and future business needs Full details of the Services required are contained in the Statement of Requirements as set out in Appendix 1 of the ITT document The Contract is expected to commence in April 2027. The Contract will last for an initial period of 3 years, with an option to extend at Onward's discretion for 1 year, plus 1 further year, giving a total potential maximum period of 5 years. The estimated budget is PS550,000 per annum for a maximum period of 5 years, excluding annual price indexation. Onward expects print costs to decrease during the Contract period, and for print volumes to increase as the organisation grows. This procurement is being administered on behalf of Onward Homes by Clarity Procurement Solutions Limited. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Printing-and-related-services./8U626A4A2F To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/8U626A4A2F

Lot Information

Lot 1

Renewal: The Contract will last for an initial period of 3 years, with an option to extend at Onward's discretion for 1 year, plus 1 further year, giving a total potential maximum period of 5 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f007
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082883-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79800000 - Printing and related services

Notice Value(s)

Tender Value
£2,750,000 £1M-£10M
Lots Value
£2,750,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 1 Apr 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ONWARD GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M21 7QY
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Chorlton Park
Westminster Constituency
Manchester Withington

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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