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QQ26022 - Microsoft Dynamics 365 Configuration Support

Wolverhampton City Council

This public procurement record has 1 release in its history.

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02 Sep 2026 at 15:41

UK7 - Contract Details Notice
Summary of the contracting process

Wolverhampton City Council procured Microsoft Dynamics 365 configuration support for its Dynamics 365-based customer relationship management platform. The requirement covered guidance on modernising and developing the platform, including integration with third-party applications. Specific experience with the council’s Omnichannel solution, Cirrus CxOne, was required. The supplier was also expected to attend regular on-site meetings with stakeholders. This is a specialist systems and technical consultancy service, classified under CPV 72220000. The work was for the council’s operations in the United Kingdom, with the buying organisation based at the Civic Centre in Wolverhampton. The procurement comprised one lot covering the complete requirement.

The procurement is complete and the contract was awarded through a below-threshold limited competition. One supplier was selected: STRATEGIC DIGITAL SOLUTIONS LIMITED. The contract was signed on 31 March 2026 and ran from 1 April 2026 to 31 August 2026. Its value was £58,900 excluding VAT and £70,680 including VAT. The awarded contract is active. The requirement was evaluated through the limited competition route; the published outcome identifies systems and technical consultancy services but does not set out separate scored evaluation criteria. Wolverhampton City Council was both the buyer and contracting authority. The procurement had one completed lot, covering Microsoft Dynamics 365 configuration support.

This procurement indicates demand from Wolverhampton City Council for specialist Microsoft Dynamics 365 consultancy rather than general IT support. A credible future supplier would need practical capability in CRM platform modernisation, configuration and development, together with proven systems integration experience involving third-party applications. Specific knowledge of Omnichannel solutions, particularly Cirrus CxOne, would be important because it formed part of the stated requirement. Suppliers would also need to provide regular on-site engagement with council stakeholders, so the ability to support face-to-face workshops and maintain an effective delivery team is relevant. The successful provider was an SME, showing that the requirement was deliverable by a focused specialist business rather than only a large systems integrator.

How relevant is this notice?

Notice Information

Notice Title

QQ26022 - Microsoft Dynamics 365 Configuration Support

Notice Description

CWC have a Dynamics 365 based CRM solution based on IPSSMD. We require a company to work with to provide guidance on modernisation and development of the platform. We require experience of system integration with third party applications specifically our Omnichannel solution Cirrus CxOne. It is a requirement that on site meetings with stakeholders are attended on a regular basis.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f090
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083153-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72220000 - Systems and technical consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£58,900 Under £100K

Notice Dates

Publication Date
2 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Aug 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wolverhampton City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 1SH
Postcode Area
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
Not specified
Local Authority
Wolverhampton
Electoral Ward
St Peters
Westminster Constituency
Wolverhampton West

Supplier Information

Number of Suppliers
1
Supplier Name

STRATEGIC DIGITAL SOLUTIONS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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